Cosette McInelly
Summary
Behavioral technician with strong expertise in implementing and monitoring individualized behavior plans. Proven track record of working effectively with clients, families, and interdisciplinary teams. Skilled in data collection, analysis, and adaptive behavior strategies. Reliable team player adept at adjusting to evolving needs and achieving results in collaborative environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
ABS Kids
03.2026 - Current
- Implemented individualized behavior intervention plans to enhance client engagement and learning outcomes.
- Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies effectively.
- Conducted regular behavioral assessments, contributing to tailored interventions that support client development goals.
- Maintained accurate documentation of client progress, ensuring compliance with organizational standards and regulatory requirements.
- Streamlined data tracking processes, enhancing efficiency in monitoring client behaviors and treatment efficacy.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Family Assistant
Private Families
08.2020 - 12.2025
- Entertained children with games, stories and age-appropriate films.
- Created fun resources for children to aid learning and development.
- Fulfilled work to established standards and specifications.
- Organised daily routines encompassing drop-offs, pick-ups, nap times, and meal times with efficiency.
- Developed and maintained a positive working relationship with household members, contributing to a harmonious home environment.
- Planned work to cause minimal disturbance to residents and visitors.
- Delivered exceptional service by adapting to the unique needs of each household.
- Facilitated smooth household operations during the absence of homeowners, acting as a reliable point of contact.
Catering Captain
Maglbey's
08.2019 - 08.2020
- Maintained excellent customer satisfaction by providing attentive, friendly and helpful customer service throughout food service.
- Supervised daily catering operations, coordinating staff tasks to maintain efficient service delivery.
- Resolved customer complaints with diplomacy, restoring confidence in services provided.
- Established and maintained positive relationships with clients, suppliers, and venue managers.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Analysed customer feedback, implementing changes to improve satisfaction and repeat business.
- Developed and maintained excellent relationships with clients, ensuring repeat business through superior service and attention to detail.
Education
Bachelor of Science - Human Resource Management
Western Governor's University
01.2026
Skills
- Leadership skills
- Effective conflict resolution
- Problem solving
- Patience and resilience
- Time-management
- Customer service
- Data entry
- Quick learner
- Teamwork and collaboration
- Outstanding communication skills
- Multitasking and organization
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
ABS Kids
03.2026 - Current
Family Assistant
Private Families
08.2020 - 12.2025
Catering Captain
Maglbey's
08.2019 - 08.2020
Bachelor of Science - Human Resource Management
Western Governor's University