Cosette Richardson
New York
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
King Resturaunt
02.2022 - Current
- Displayed enthusiasm and promoted excellent service to customers in an upscale, fine dining atmosphere.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods, in a restaurant where the menu changes daily.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Thoroughly studied wine and beverage in order to give appetizing pairings.
Front of House Manager
Lure Fishbar
10.2020 - 02.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling duties and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Managed over 40 employees schedules, concerns, uniforms, and many other needs.
Server
La Mercerie
03.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Hostess
The Skylark
05.2018 - 03.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
Bachelor of Fine Arts - Dance Performance
University of Nevada, Las Vegas
Las Vegas, Nevada05.2018
Skills
- Service-Oriented
- Wine Education
- Wine Salesmanship
- Warm and Friendly
- Relationship Building
- Plating and Presentation, Expediting
- Multitasking and Prioritization
- Verbal and Written Communication
- Wine Tasting Expertise
Timeline
Server
King Resturaunt
02.2022 - Current
Front of House Manager
Lure Fishbar
10.2020 - 02.2022
Server
La Mercerie
03.2019 - 03.2020
Hostess
The Skylark
05.2018 - 03.2019
Bachelor of Fine Arts - Dance Performance
University of Nevada, Las Vegas