Summary
Overview
Work History
Education
Skills
Timeline
Generic

Coshona Redmond

With Hands-on Experience To Learn New Skills And Advance Knowledge. Adaptable And Motivated, With Strong Work Ethic And The Ability To Thrive In Either A Team -based Or Individually Motivated Environment. Positive Role Model With A Focus On Team Leadership, Personnel Support, And Building Customer Relationships. Team Player Who Is Friendly, Knowledgeable, And Hardworking.
Huntsville,AL

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Athena, Phressia, and Dentrix, software.


Organized Patient Service Representative with 1 year of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.


With hands-on experience,eager to learn new skills and advance knowledge, adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Positive role model with a focus on team leadership, personnel support, and building customer relationships, team player who is friendly, knowledgeable, and hardworking.

Overview

23
23
years of professional experience
6
6
years of post-secondary education

Work History

Patient Service Representative

Central North Health Service
Huntsville, AL
05.2022 - 05.2023
  • Took copayments and compiled daily financial records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used Athena Software to schedule appointments.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Assisted patients in filling out check-in and payment paperwork.
  • Verified insurance eligibility and coverage for patients.
  • Developed and implemented customer service policies and procedures.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Balanced deposits and credit card payments each day.

Sales Associate

Belk Department Store
Huntsville, AL
11.2016 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Restaurant/Deli Manager

Gerry's Country Kitchen
Huntsville, AL
01.2015 - 08.2020
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Integrated service and team management strategies to boost business profits.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.

Sales Associate

J.C. Penney
Huntsville, AL
10.2010 - 08.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Proof Operator

AmSouth Bank
Jackson, MS
03.2004 - 01.2006
  • Operated proof machine to list, sort and prove credits, debits and deposits.
  • Processed financial transactions of deposits, payments, checks and withdrawals by encoding numerical data.
  • Detected out of balance transactions and followed implemented handling procedures.
  • Prepared, sent and received image cash letters and processed all transit bags.

Extractor/Proof Operator

Bank Of America
Chicago, IL
01.2002 - 09.2004
  • Processed financial transactions of deposits, payments, checks and withdrawals by encoding numerical data.
  • Operated proof machine to list, sort and prove credits, debits and deposits.
  • Detected out of balance transactions and followed implemented handling procedures.
  • Prepared, sent and received image cash letters and processed all transit bags.

Teller

Marquette Bank
Chicago, IL
03.2000 - 02.2002
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Education

High School Diploma -

Jacob J. McClain High School
Lexington, MS
08.1995 - 05.1999

Pharmacy Technology

Virginia College- Huntsville AL
Huntsville, AL
08.2016 - 11.2018

Skills

Document filing

undefined

Timeline

Patient Service Representative

Central North Health Service
05.2022 - 05.2023

Sales Associate

Belk Department Store
11.2016 - 12.2021

Pharmacy Technology

Virginia College- Huntsville AL
08.2016 - 11.2018

Restaurant/Deli Manager

Gerry's Country Kitchen
01.2015 - 08.2020

Sales Associate

J.C. Penney
10.2010 - 08.2015

Proof Operator

AmSouth Bank
03.2004 - 01.2006

Extractor/Proof Operator

Bank Of America
01.2002 - 09.2004

Teller

Marquette Bank
03.2000 - 02.2002

High School Diploma -

Jacob J. McClain High School
08.1995 - 05.1999

Similar Profiles

  • Joey Beck

    Joey BeckJoey Beck

    Operator Technician at North Central Service incOperator Technician at North Central Service inc

    View Profile
  • Carolyn Steinke

    Carolyn SteinkeCarolyn Steinke

    Intern at North Central Human Service CenterIntern at North Central Human Service Center

    View Profile
  • Mark Shaferly

    Mark ShaferlyMark Shaferly

    Substitute Teacher at North Central Ohio Educational Service CenterSubstitute Teacher at North Central Ohio Educational Service Center

    View Profile
Coshona RedmondWith Hands-on Experience To Learn New Skills And Advance Knowledge. Adaptable And Motivated, With Strong Work Ethic And The Ability To Thrive In Either A Team -based Or Individually Motivated Environment. Positive Role Model With A Focus On Team Leadership, Personnel Support, And Building Customer Relationships. Team Player Who Is Friendly, Knowledgeable, And Hardworking.