Cosi Hartley
Tucson,AZ
Summary
Detail-oriented professional with a proven track record in maintaining a clean and welcoming dining environment. Committed to ensuring guest satisfaction while effectively collaborating with kitchen and wait staff. Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
Work History
Lead Busser
Sullivan's Steak
Tucson, AZ
11.2024 - 07.2025
- Assisted servers with timely table resets and preparation for incoming guests.
- Maintained cleanliness of dining area, ensuring pleasant atmosphere for patrons.
- Collaborated with kitchen staff to expedite food delivery and service efficiency.
- Supported inventory management by organizing supplies and reporting shortages.
- Communicated effectively with team members to ensure smooth service operations.
- Adhered to health and safety standards while handling food and dining equipment.
- Engaged with guests to enhance their dining experience through attentive service.
- Trained new bussers on established procedures and best practices for efficiency.
- Continually monitored the dining room for any potential issues that may arise.
- Ensured cleanliness of restaurant, including tables, chairs, floors, windows, and other surfaces.
- Assisted servers in providing outstanding customer service.
- Performed opening and closing duties including cleaning tasks as necessary.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Greeted guests and provided them with menus.
- Proactively removed used plates, silverware, and glasses from tables between courses.
- Communicated with kitchen staff regarding any special orders or dietary restrictions requested by guests.
- Maintained a safe work environment by adhering to all safety policies and procedures outlined by the company's health department regulations.
- Wiped down tables after each seating to prepare for next customers.
- Displayed excellent knowledge of menu items and ingredients upon guest inquiries.
- Delivered food items from the kitchen to the dining room table.
- Stocked cabinets or serving areas with condiments and refill condiment containers.
- Stocked condiments on tables as needed throughout the shift.
- Informed guests about daily specials and menu changes.
- Prepared the dining room for upcoming meals by setting up tables with appropriate supplies.
- Maintained and tracked company inventory items to prevent discrepancies and material losses.
- Provided assistance to wait staff during peak periods of business activity.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Checked restrooms periodically throughout shifts for cleanliness.
- Responded promptly to complaints or requests from patrons or staff members.
- Promptly cleared away dirty dishes from tables while ensuring that no spills occurred.
- Supervised team of bussers to ensure efficient and effective service.
- Resolved conflicts between servers or customers in a timely manner.
- Ensured all dishes were properly cleaned prior to being returned to the kitchen area.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Wiped down and cleaned chairs, booths, and highchairs.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Helped employees complete required activities during peak periods.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Notified manager of issues with equipment or breakage.
- Expedited food to tables to assist servers during busy periods.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Assisted in setting tables with appropriate utensils, napkins, and decorations to enhance guest experience.
- Stocked service areas with supplies such as coffee, food, tableware, and linens.
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Coordinated with the kitchen to manage the flow of dishes and optimize service efficiency.
- Assisted with dishwashing and related kitchen duties as needed during peak times.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Refilled condiments and other supplies at tables and in service areas as necessary.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Implemented and adhered to health and safety regulations to ensure a safe dining environment.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Removed used tableware between courses and replaced tableware for next course promptly.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Participated in team meetings to discuss service improvements and guest feedback.
- Addressed and resolved guest complaints regarding cleanliness and table settings promptly.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Managed inventory of cleaning supplies and tableware, ensuring availability at all times.
- Effectively multitasked within fast-paced environment.
- Supported serving staff in delivering accurate and well-presented food orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Participated in ongoing training to enhance job skills and knowledge.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Filled and served various beverages for customers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Resolved guest complaints to maintain complete customer satisfaction.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Stocked displays with new and transferred merchandise.
Lead Busser
P.F. Chang's Bistro
Tucson, AZ
02.2019 - 10.2024
- Assisted servers with timely table resets and preparation for incoming guests.
- Maintained cleanliness of dining area, ensuring pleasant atmosphere for patrons.
- Collaborated with kitchen staff to expedite food delivery and service efficiency.
- Supported inventory management by organizing supplies and reporting shortages.
- Communicated effectively with team members to ensure smooth service operations.
- Adhered to health and safety standards while handling food and dining equipment.
- Engaged with guests to enhance their dining experience through attentive service.
- Trained new bussers on established procedures and best practices for efficiency.
- Continually monitored the dining room for any potential issues that may arise.
- Ensured cleanliness of restaurant, including tables, chairs, floors, windows, and other surfaces.
- Assisted servers in providing outstanding customer service.
- Performed opening and closing duties including cleaning tasks as necessary.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Greeted guests and provided them with menus.
- Proactively removed used plates, silverware, and glasses from tables between courses.
- Communicated with kitchen staff regarding any special orders or dietary restrictions requested by guests.
- Maintained a safe work environment by adhering to all safety policies and procedures outlined by the company's health department regulations.
- Wiped down tables after each seating to prepare for next customers.
- Displayed excellent knowledge of menu items and ingredients upon guest inquiries.
- Delivered food items from the kitchen to the dining room table.
- Stocked cabinets or serving areas with condiments and refill condiment containers.
- Stocked condiments on tables as needed throughout the shift.
- Informed guests about daily specials and menu changes.
- Prepared the dining room for upcoming meals by setting up tables with appropriate supplies.
- Maintained and tracked company inventory items to prevent discrepancies and material losses.
- Provided assistance to wait staff during peak periods of business activity.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Checked restrooms periodically throughout shifts for cleanliness.
- Responded promptly to complaints or requests from patrons or staff members.
- Resolved conflicts between servers or customers in a timely manner.
- Supervised team of bussers to ensure efficient and effective service.
- Promptly cleared away dirty dishes from tables while ensuring that no spills occurred.
- Ensured all dishes were properly cleaned prior to being returned to the kitchen area.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Wiped down and cleaned chairs, booths, and highchairs.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Helped employees complete required activities during peak periods.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Notified manager of issues with equipment or breakage.
- Expedited food to tables to assist servers during busy periods.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Assisted in setting tables with appropriate utensils, napkins, and decorations to enhance guest experience.
- Stocked service areas with supplies such as coffee, food, tableware, and linens.
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Coordinated with the kitchen to manage the flow of dishes and optimize service efficiency.
- Assisted with dishwashing and related kitchen duties as needed during peak times.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Refilled condiments and other supplies at tables and in service areas as necessary.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Implemented and adhered to health and safety regulations to ensure a safe dining environment.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Removed used tableware between courses and replaced tableware for next course promptly.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Participated in team meetings to discuss service improvements and guest feedback.
- Addressed and resolved guest complaints regarding cleanliness and table settings promptly.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Managed inventory of cleaning supplies and tableware, ensuring availability at all times.
- Effectively multitasked within fast-paced environment.
- Supported serving staff in delivering accurate and well-presented food orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Participated in ongoing training to enhance job skills and knowledge.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Filled and served various beverages for customers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Resolved guest complaints to maintain complete customer satisfaction.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Stocked displays with new and transferred merchandise.
Skills
- Sanitation practices
- Inventory management
- Customer relationship management
- Problem solving
- Attention to detail
- Collaboration
- Time management
- Team collaboration
- Customer engagement
- Decision-making
- Workplace safety
- Conflict resolution
- Effective communication
- Cleanliness
- Quality assurance
- Effective problem solving
- Resourcefulness
References
References available upon request.
Timeline
Lead Busser
Sullivan's Steak
11.2024 - 07.2025
Lead Busser
P.F. Chang's Bistro
02.2019 - 10.2024