Cosia Anderson
NORFOLK,VA
Summary
Proven track record of enhancing laboratory efficiency and patient care quality at Sentara, leveraging expertise in laboratory safety protocols and exceptional problem-solving abilities. Skilled in phlebotomy and clinical documentation, consistently improved diagnostics capabilities and streamlined sample processing. Demonstrated adaptability and attention to detail, contributing to significant interdepartmental collaboration and continuous professional development.
Overview
6
6
years of professional experience
Work History
Clinical Lab Assistant
Sentara Brock Cancer Center
06.2023 - 07.2024
- Assisted in regular audits of internal processes as part of ongoing quality improvement initiatives within the laboratory setting.
- Increased accuracy of test results through meticulous attention to detail in specimen handling and analysis.
- Provided exceptional support to clinical staff with prompt response times for critical test result inquiries.
- Facilitated interdisciplinary collaboration on research projects, contributing valuable insights from a clinical lab perspective.
- Developed strong interpersonal relationships with colleagues across multiple disciplines for seamless interdepartmental communication.
- Enhanced patient care by providing timely and accurate test results to healthcare providers.
- Collaborated cross-functionally with other lab departments on complex cases, improving overall diagnostics capabilities.
- Conducted routine equipment maintenance, minimizing downtime and ensuring optimal performance at all times.
- Ensured accurate and complete documentation of all laboratory activities, maintaining a comprehensive record system for easy reference and tracking.
- Participated in continuous professional development, staying current on advancements in medical laboratory science.
- Improved laboratory efficiency by streamlining sample processing and documentation procedures.
Medial Assistant
Sentara
02.2022 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Senior Phlebotomist
Octapharma Plasma Center
09.2021 - 02.2022
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Enhanced patient experience by maintaining a professional and compassionate demeanor during blood collection procedures.
- Served as a knowledgeable resource for patients regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
- Organized inventory of supplies, resulting in less waste and more efficient use of resources.
- Maintained high levels of accuracy in specimen labeling, ensuring proper identification for laboratory testing.
- Actively participated in continuing education programs to stay updated on industry trends and advancements in phlebotomy techniques.
- Implemented quality assurance measures for blood draws, leading to increased accuracy in test results.
- Utilized excellent interpersonal skills when interacting with diverse populations of patients from different cultural backgrounds or age groups.
- Conducted regular equipment maintenance checks, contributing to optimal functionality and performance.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Bartender
Wild Wing Cafe
07.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Hospitality Supervisor
Alamo Drafthouse
03.2018 - 01.2020
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Stayed abreast of industry trends in order to make informed decisions about future business operations and stay competitive in the marketplace.
- Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
- Contributed to overall business growth by identifying potential areas for improvement in operations, guest services, or staff performance.
- Collaborated with other departments to execute successful events, adhering to budgetary guidelines and client expectations.
- Overcame challenging situations involving unhappy guests or unforeseen issues with grace under pressure to maintain overall satisfaction levels among clientele base consistently high.
- Managed daily financial transactions accurately, reconciling cash registers and preparing bank deposits as needed.
- Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
- Implemented safety protocols to minimize accidents or hazards while maintaining a secure environment for all guests and employees.
Education
Certification - Certified Medical Assistant
Tidewater Community College
Norfolk, VA02.2022
Certification - Certified Phlebotomy Technician
Tidewater Community College
Norfolk, VA04.2021
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA06.2010
Skills
- Laboratory safety protocols
- HIPAA Compliance
- Adaptable to change
- Clinical Documentation
- Quality Control Procedures
- Phlebotomy expertise
- Specimen Processing
- Hematology Knowledge
- Lab Equipment Operation
- Records Maintenance
- Sterilization
- Specimen Collection
- Drug screening
- Venipunctures
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Clinical Lab Assistant
Sentara Brock Cancer Center
06.2023 - 07.2024
Medial Assistant
Sentara
02.2022 - 06.2023
Senior Phlebotomist
Octapharma Plasma Center
09.2021 - 02.2022
Bartender
Wild Wing Cafe
07.2019 - 03.2020
Hospitality Supervisor
Alamo Drafthouse
03.2018 - 01.2020
Certification - Certified Medical Assistant
Tidewater Community College
Certification - Certified Phlebotomy Technician
Tidewater Community College
High School Diploma -
Matthew Fontaine Maury High School
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