COSMO HERMIDA
Miami,FL
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Hard-working Loss Prevention Professional with 12+ years of experience in physical security. Adept at working with management to devise effective loss control policies and procedures. Highly attentive in monitoring premises and skilled at identifying signs to attempted theft.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Locksmith II
Florida International University, FIU
08.2021 - Current
- Using appropriate description and special knowledge of lock system to preserve the integrity of the university’s master key system while meeting customer requests.
- Train and couch all new hires.
- Installing, servicing, and repairing various types of locks and security devices.
- Installing door hardware and hydraulic closing fixtures, panic bar hardware and Schlage Access Control Systems.
- Disassembling locks; repairing and replacing worn tumblers, springs, and other parts.
- Cutting new or duplicate keys and stamps with identification.
- Issuing keys and maintaining records of keys issued and returned.
- Maintaining records of work performed.
- Ensuring proper care in the use and maintenance of equipment and supplies.
- Promoting continuous improvement of workplace safety and environmental practices.
- Troubleshooting, repairing, and maintain both mechanical locking and electronic key card systems.
- Performing miscellaneous job-related duties as assigned.
- Used key cutting machines to duplicate or cut new keys.
- Used devices to open door locks without keys.
- Installed new door hardware such as locks, plates and closers.
- Repaired panic hardware and alarm detection connections on doors.
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
- Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
- Gave accurate quotes prior to starting projects, breaking down amounts into detailed line items.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Planned major rekeying project, repairs and installation of new door hardware in new and existing building with multiple properties.
- Managed inventory of locks sets, cylinders and repair supplies.
- Installed new door hardware such as locks, plates and closers
Merchandising Associate
Lowes Home Centers
01.2021 - 08.2021
- Provide SMART customer service through the daily execution of Lowe's customer service policies, procedures and programs.
- Maintain relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
- Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
- Analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders.
- Listen to and respond knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
- Move or replace beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes.
- Identify damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective.
- Verify buyback items and ensures they are pulled, prepped, and ready for shipping.
- Identify damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details.
- Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
- Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks.
- Ensure all reset displays are safe and in working order and repair/replace as needed.
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
- Conduct daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
- Prioritized tasks and schedule to meet with buyers and managers at other stores.
- Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated.
- Reported potential conflicts or issues to maximize sales and reduce shrink.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Answered customer questions regarding store merchandise, department information, and pricing.
Stage Technician/ Assistant
ZPI Events
09.2020 - 01.2021
- Responsible for the Load-in & out of stage equipment and rental equipment.
- Assisted lighting & Audio crew as directed by Stage Manager or PM
- Ensure that all housekeeping and maintenance standards are kept (e.g., painting equipment repair.
- Work in an environment with moderate to loud noise level.
- Assisted Production Manager in day-to-day operations of 2 music and performance studios and all offsite events.
- Assisted Production Crew in setting up mobile Stage unit.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Locksmith II
Florida International University
07.2018 - 08.2020
- Responsible for the training of all Locksmith 1 new hires.
- Responsible for maintaining inventory of parts and equipment needed for the day-to-day operations of the Key Control Shop.
- Interpreting Master Keying Guide; using appropriate discretion and special knowledge of lock system to preserve the integrity of the university’s master key system while meeting customer requests.
- Installing, servicing, and repairing various types of locks and security devices.
- Installing and repairing door hardware and hydraulic closing fixtures, panic bar hardware, Schlage Access Control Systems.
- Disassembling locks; repairing and replacing worn tumblers, springs, and other parts.
- Issuing keys and maintaining records of keys issued and returned.
- Maintaining records of work performed.
- Ensuring proper care in the use and maintenance of equipment and supplies.
- Promoting continuous improvement of workplace safety and environmental practices.
- Troubleshooting, repairing, and maintain both mechanical locking and electronic key card systems.
- Performing miscellaneous job-related duties as assigned.
- Used key cutting machines to duplicate or cut new keys.
- Used devices to open door locks without keys.
- Installed new door hardware such as locks, plates and closers
- Repaired panic hardware and alarm detection connections on doors.
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
- Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Director of Operations
Black Water Security and Patrol Services
05.2018 - 07.2018
- Supervised all Human Resources, office personal, site and patrolling supervisors.
- Oversaw payroll and office expenses.
- Managed multiple Customer accounts.
- Created all training material for the implementation of concierge and patrol services.
- Trained all new staff in multi-faced tasking.
- Created Post orders for Security Officers stationed contracted properties.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Loss Prevention and Safety Manger
Loss Prevention, Lowe’s Home Centers
10.2008 - 05.2018
- Responsible for managing the Loss Prevention and Safety Department within the store.
- Responsible for the control of all Safety and Physical security expenses.
- .Responsible for ensuring that all company policies, procedures, and initiatives designed to enhance the safety of customers and employees and to prevent loss due to internal and external theft are followed.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Developed and implemented safety programs.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Investigated incidents, determining root causes and implementing corrective actions.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Conduct and resolve internal and external theft investigations, and identify, diagnose, and resolve shrink-control deficiencies
- Develop shrink reduction strategies
- Organize and develop New Hire Training Program with the partnership of HR
- Oversee daily store operations of a challenging Metro Market location by partnering with the management team within the location
- Support other location within the Market in Inventory, Internal and External Investigations
- Oversee daily operational processes within the Front-end and Back-end such as management of product entering and exiting the store
- Validating all receiving reports to ensure accuracy
- Teach and train all new cashiers and new Loss Prevention personal on day-to-day operations and shrink controls
- Teach and train all new Service and Support Managers and Assistant Store Managers on day-to-day Physical Security standards
- Support the store in all day-to-day operations
- Assisted in the opening of 2 challenging City Center locations.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Researched and devised new safety initiatives and strategies to improve safety performance.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Installed and maintained covert security equipment.
- Monitored paperwork procedures to prevent error-related losses.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Collaborated with law enforcement to report crime and suspicious activity.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Performed thorough cash audits and deposit investigations.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Observed video surveillance systems for prompt emergency response.
- Developed and launched a loss-prevention program.
- Completed incident reports and activity logs for accurate, current records.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Conducted daily store walk-throughs to identify potential security risks.
- Trained personnel on security best practices, protocols and procedures.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Monitored store surveillance cameras to detect suspicious behavior.
- Created and maintained records of security incidents and investigations.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Monitored emerging security products, services and procedures to upgrade current provisions.
- Worked with Area Manger to conduct investigations into suspected theft or fraud by internal personnel.
Department Manager of Customer Service
Lowe’s Home Centers
08.2006 - 10.2008
- Responsible for managing the Customer Service and Frontend within the store.
- Oversee daily store operations of a challenging class 6 location by partnering my management.
- Organize and develop New Hire training program with the partnership of my Admin Manager.
- Responsible the teaching and training of all Front-end Associates.
- Responsible for the upkeep and appearance of the front-end of the store.
- Responsible for the day-to-day money handling controls.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - High School
Miami Jackson Senior High School
Miami, FL07.1994
No Degree - Locksmith And Home Security
Penn Foster Career School
Scranton, PA02.2023
No Degree - Certified Safety Trainer
OSHAcademy
05.2020
Skills
- Ability to work independently or with a team
- Strong Leadership skills
- Strong ability to adapt to new environments
- Fast analysis of complex situations
- Ability to facilitate change processes and learning
- System approach and good organizational skills
- Delivering under pressure
- Effective skills working with power tools and hand tools
- Strong understanding of Safety in a workplace atmosphere
- Effective skills working with
- Microsoft Word, PowerPoint, Excel, Master King Keying System
- Over 25 years of Customer Service and Management experience
- Effective skills in building partnerships with Management and fellow team members
- Presentation, language, and communication skills
- Strong ability to think outside the box
- Critical Thinking
- Maintaining Inventory
- Advanced Troubleshooting
- Maintaining Clean Work Areas
- Creative Solutions
- Training Junior Team Members
- Customer Needs Assessments
- Productivity Improvements
- Scheduled Maintenance
- Business Operations
- Complex Problem-Solving
- Customer Inquiries
- Safe Work Practices
- Job Specifications
- Communications Strategies
- Program Implementation
- Cost Control
- Vendor Relations
- Crisis Situations
- Supporting Audits
- Good Communication Skills
- Shoplifter Detention
- Preventing Incidents
- Store Operations
- Task Prioritization
- Community Events
- Policy Development
- Incident Reporting
- Workplace Safety
- Collaborative Leadership
- Surveillance Technology
- Reading Comprehension
Certification
- Licensed Miami Dade County Locksmith
- OSHA Introduction To Safety Management.
- Certified Locksmith and Home Security.
- Certified in Basic Master-keying.
- Certified in Schlage Cylinder Servicing
Timeline
Locksmith II
Florida International University, FIU
08.2021 - Current
Merchandising Associate
Lowes Home Centers
01.2021 - 08.2021
Stage Technician/ Assistant
ZPI Events
09.2020 - 01.2021
Locksmith II
Florida International University
07.2018 - 08.2020
Director of Operations
Black Water Security and Patrol Services
05.2018 - 07.2018
Loss Prevention and Safety Manger
Loss Prevention, Lowe’s Home Centers
10.2008 - 05.2018
Department Manager of Customer Service
Lowe’s Home Centers
08.2006 - 10.2008
No Degree - High School
Miami Jackson Senior High School
No Degree - Locksmith And Home Security
Penn Foster Career School
No Degree - Certified Safety Trainer
OSHAcademy