Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Cosmo Tracy

San Diego,CA

Summary

Boat Captain with 15 years experience in customer service, management, adventure tour guiding and directing marine vessels efficiently using specialized knowledge. Proficient in maintaining safe operations using navigational equipment, communication, planning and awareness of natural and manmade obstacles. Attentive Captain ready to enhance customer satisfaction and performance of crew. Accustomed to monitoring weather conditions and adapting routes. Skillful and focused with drive for promoting safety, bookings and experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Snow Mobile Tour Guide

Scenic Safaris
11.2023 - 03.2024
  • Worked closely with management staff to create new and lucrative tours.
  • Quickly learned history of Yellowstone National Park; Geothermal actively, animal genome history, political history, indigenous peoples etc. and became well versed in conveying information in interesting and engaging ways.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Developed new walking routes that highlighted lesser-known points of interest, diversifying company''s offerings and attracting a wider range of clientele.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.

Boat Captain

Paddle Pub / Hot Tub Cruisin
02.2023 - 10.2023
  • Enforced policies, procedures and legal standards equitably for optimal decision-making.
  • Ran charters all summer for busy, streamlined charter operation
  • Addressed problems calmly and with authority based on extensive knowledge
  • Performed meticulous record-keeping duties, documenting essential information such as maintenance logs, crew hours, and trip itineraries for future reference.
  • Thoroughly inspected boats before each embarkment to verify maximum reliability.
  • Increased customer satisfaction by providing exceptional service and accommodating special requests during charters.

Operations Manager

Adventure Speed Boats
10.2021 - 12.2022
  • Adhered to safety protocols, assessing weather variables to promote passenger and vessel safety.
  • Managed team of five guides and three mechanics at a time while up keeping a fleet of 12 boats.
  • Led tours; presented safety briefings and boat driving training, explained boating rules, taught beginners boating basics, ensured safe + exciting trips while leading groups of 5 - 15
  • Operated communications systems and equipment to transmit and receive messages related to waterway navigation and traffic management.
  • Arranged for boats to be fueled, restocked with consumable supplies and repaired.
  • Directed boats by operating navigational equipment and steering effectively at controlled speeds.
  • Oversaw boat operations during travel and kept watch for hazards.
  • Selected optimal routes and speeds to guide vessels to destinations in and meet schedule demands.
  • Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
  • Followed marine regulations applicable to planned route locations.
  • Maintained peak performance in varying conditions and researched weather, wind, current and tide conditions to avoid and manage issues.

Owner Operator

Sierra Splash Boat Rentals
04.2020 - 09.2021
  • Operated with safety and skill to avoid accidents and delays.
  • Launching, transporting, cleaning and preparing equipment for everyday use while generating leads and handling marketing + contracts.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Identified and qualified customer needs and negotiated and closed profitable rental agreements with high success rate.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Bar Manager

Merseas On The Pier
05.2017 - 10.2019
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Created welcoming atmosphere, fostering loyal customer base and repeat business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Enhanced team productivity through effective scheduling and task delegation.

Skills

  • USCG 25 Ton Master License
  • Navigation
  • Marine safety procedures
  • Safety equipment
  • Waterway navigation
  • Deck and boat seamanship
  • Safety management
  • Boat safety maintenance
  • Charter Experience
  • TWIC

Certification

  • San Diego Maritime Institute
  • Wilderness First Responder (WFR) Certified
  • Transport Workers Identification Credential (TWIC)
  • Towing Endorsment


Timeline

Snow Mobile Tour Guide

Scenic Safaris
11.2023 - 03.2024

Boat Captain

Paddle Pub / Hot Tub Cruisin
02.2023 - 10.2023

Operations Manager

Adventure Speed Boats
10.2021 - 12.2022

Owner Operator

Sierra Splash Boat Rentals
04.2020 - 09.2021

Bar Manager

Merseas On The Pier
05.2017 - 10.2019

Similar Profiles

CREATE PROFILE
Cosmo Tracy