Cossett Vernon
Trenton,New Jersey
Summary
- Qualification Summary
- Years of extensive experience in the areas of supervision and management, customer relations and customer service, administration, and working with budgets with an excellent track record in meeting sales goals.
- Ability to work in fast-paced environment with excellent communications, organizational, and time management skills.
- Flexibility with regard to scheduling and work environments.
Motivated Sr, Branch Operations Manager looking to leverage 17 years of Supervisory and Customer Service Skills and people management related experience into professional position. Recognized for efficiently assessing customer needs and developing solutions. Resourceful and dependable with excellent leadership and multitasking strengths.
Overview
38
38
years of professional experience
Work History
Branch Operation Manager/Assistant Manager
Santander Bank
Trenton, New Jersey
01.2005 - Current
- Supervise three tellers and two personal banking representatives: prepare weekly schedules, conduct weekly sales meetings, meet teller referral goals.
- Conduct quarterly loss and prevention security training for employees.
- Implement and communicate changes to policies and procedures.
- Process ATM transactions and assist in settlements.
- Complete settlements on a daily basis within time guidelines with minimal margin of error.
- Manage the operation of the branch regarding opening, closing, and procedures.
- Order cash for the branch; balance vault on a daily basis.
- Process the paying and receiving transactions of customers in a timely and efficient manner.
Senior Customer Service Representative (CSR)
Sovereign Bank
Ewing, New Jersey
01.2003 - 01.2005
- Processed the paying and receiving of customer transactions in a timely manner.
- Completed settlements on a daily basis within time guidelines and with minimum errors.
- Performed daily verification of the purchases of money orders and cashier's checks; tracked supply of documents and ordered them when necessary; ensured all documents were logged and accounted for.
- Processed ATM transactions and conducted the daily settlement of the ATM machine: kept tabs on money supply; fine-counted cash every Friday to ensure supplies (envelopes, paper tape, etc.) were fully stocked; and removed, logged, and destroyed captured cards.
- Opened "night drop" before bank opened each morning; processed the bags in "night drop" and logged them in the books; opened express deposit box every day before performing settles for the day.
- Answered customers' inquiries regarding bank's products and services.
- Performed the CSR/teller standards and check cashing duties.
- Served as back-up vault custodian; responsible for daily settlement of the vault, conducted vault passes, and prepared and verified cash shipments.
Owner/Operator
The Green Shop General Store
Montego Bay, Jamaica
01.1994 - 01.2000
- Opened and closed store daily; ordered and purchased merchandises.
- Hired, trained, and managed employees; provided excellent customer service at all times.
- Balanced budget.
- Maintained a clean, sanitary, and safe working environment for customers and employees.
- Vernon, page 2 of 2.
Sr. Reservationist
Holiday Inn Hotel Sun Spree Resort Jamaica W.I.
Montego Bay, Select A State
07.1986 - 01.1994
- Utilized Fax machine and Holidex machine to compile data gathered from various sources.
- Answered 50 calls per day to answer customer questions.
- Recognized by management for providing exceptional customer service.
- Learned how to calculate numbers of guest to arrive daily,weekly and monthly to the Hotel. Compiling information and numbers to project arrival of guest by taking reservation over the phone, typing and filing reservation and also assigning task to team members to support office needs.
Education
Certificate of Completion, Level 1-A Business Case for Diversity -
2007
Certificate of Achievement, Supervising Development Program -
2006
Certificate in Home Health Care -
2000
Certificate in Computer Operations, Tele Electronics -
1999
Diploma -
1985
NCR and Cashier Training, Institute of Training and Human Resource
Development, Montego Bay, Jamaica
Certificate in Office Practice, Business English, and Typing -
1985
Skills
- ATM
- Back-up
- Balance
- Banking
- Budget
- Business Case
- Business English
- Cashier
- Closing
- Computer Operations
- Excellent customer service
- Electronics
- Home Health
- Human Resource
- Meetings
- Money
- Office
- Page 2
- Policies
- Express
- Receiving
- Sales
- Settlements
- Supervising
- Typing
- Business operations management
Additional Information
- Honors and Awards , Certificate of Excellence, Sales Performance, 2nd, 3rd, and 4th Quarters, 2009. Certificate of Excellence, Sales Performance, 2nd Quarter, 2008. Certificate of Achievement, Five Years of Service, 2007. Certificate of Excellence, Sales Performance, 1st and 2nd Quarters, 2007. Certificate of Excellence, Sales Performance, 2nd and 4th Quarters, 2006. Certificate of Achievement, Proactive Relationship Banking, 2005. Certificate of Recognition, Zero BSA "A" & "B" Exceptions for the 2nd & 3rd Quarter, 2005. Certificate of Achievement, Proactive Relationship Banking, 2004. World Wide Certificate for Continuous Service Improvement, September 1992. Certificate for Tour Designing and Packaging, Jamaica Tourist Board, September 1991. Super Achiever Certificate of Appreciation, January 1991. Certificate for Customer Relations, Jamaica Travel Board, September 1990. Employee of the Month Award, Holiday Inn Hotel, August 1990. Certificate of Merit for Commendable Service, 1990.
Timeline
Branch Operation Manager/Assistant Manager - Santander Bank
01.2005 - Current
Senior Customer Service Representative (CSR) - Sovereign Bank
01.2003 - 01.2005
Owner/Operator - The Green Shop General Store
01.1994 - 01.2000
Sr. Reservationist - Holiday Inn Hotel Sun Spree Resort Jamaica W.I.
07.1986 - 01.1994
- Certificate of Completion, Level 1-A Business Case for Diversity,
- Certificate of Achievement, Supervising Development Program,
Bell Education Center - Certificate in Home Health Care,
- Certificate in Computer Operations, Tele Electronics,
- Diploma,
Montego Bay Community
College - Certificate in Office Practice, Business English, and Typing,