Cole Cossette
Minneapolis,MN
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
12
12
years of professional experience
Work History
Senior Account Manager
Staples Inc.
09.2022 - Current
- Handled 10 million dollar book of business growing 10% year over year with projection of growing additional 10%.
- Gained 100% guaranteed contract of new business resulting in 1.5 million dollars in new business over course of 1 year.
- 10 Million annual quota for fiscal year 2023; projected to finish at 109%.
- Organized and implemented monthly/quarterly meetings with key decision makers to strengthen partnerships.
- Multiple sales recognitions for quota and KPI attainment.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Mentored junior account management professionals to develop skills and increase company revenue.
Account Manager
Staples Inc.
09.2021 - 09.2022
- $5.4 Million annual quota for FY22; paced to close at 115%.
- Participated in mentoring program for new hires that resulted in full implementation throughout organization.
- Partnered with outside sales teams to build programmatic sales with existing customers.
- Multiple sales recognitions for quota and scorecard attainment.
Account Specialist
Staples Inc
09.2019 - 09.2021
- Managed book of business of over 1,400 accounts with more than 5 million dollars in revenue.
- Assigned newly landed accounts to develop relationships, build brand loyalty, and create new lines of business.
- Assigned pilots such as High Velocity Sales that eventually where fully implemented company wide.
Account Manager
CPI One Point
02.2019 - 09.2019
- Hired to expand customer portfolio by calling on new prospective accounts, no gifted no accounts.
- Built brand loyalty with current customers by providing reliable customer service, frequent communication, and timely follow-up.
- Consistently exceeded monthly sales goals by more than 50%.
Bar Manager
Zorbaz on the lake
03.2017 - 01.2019
- Forecasted liquor and beer sales to calculate total volume of inventory needed to accurately meet guests’ beverage needs for the given timeframe.
- Built trustworthy relationships with beer and liquor distributors weekly to create promotions and place orders.
- Responsible for addressing all guest complaints and resolved any disappointments to ensure guests left satisfied.
- Worked across all departments to build communication and improve team morale.
Bartender
Zorbaz On The Lake
05.2015 - 02.2017
- Interacted with guests to provide excellent guest service and give unique experiences to build brand loyalty.
- Handled guest complaints and managed conflict resolution to assure quality and exceed guests’ expectations.
- Prepared workstation liquors and other work items to ensure quick and efficient operation during busy hours.
- Insure accurate cocktail pours for each beverage to assure consistency.
General Manager
Mellow Mood
12.2011 - 02.2017
- Analyzed sales data to track profits and provided insight on trends
- Initiate social media promotion through Facebook and Instagram, resulting in a 30% sales growth in the first year and maintaining through the second year
- Manage inventory and networked with national warehouse directors to meet customer demands
- Responsible for communication across multiple company locations to inform employees about new products and new promotions.
Education
B.B.A - Economics
University of North Dakota
Grand Forks, ND12.2016
Skills
- Contract negotiation
- Coaching and training
- Relationship building
- Data-driven decision-making
- Creative problem solving
- Strategic Planning
- Change management
- Operations
- Goals and performance
- Order Management
- Sales expertise
- Customer Relations
Personal Information
Title: Senior Account Manager
Timeline
Senior Account Manager
Staples Inc.
09.2022 - Current
Account Manager
Staples Inc.
09.2021 - 09.2022
Account Specialist
Staples Inc
09.2019 - 09.2021
Account Manager
CPI One Point
02.2019 - 09.2019
Bar Manager
Zorbaz on the lake
03.2017 - 01.2019
Bartender
Zorbaz On The Lake
05.2015 - 02.2017
General Manager
Mellow Mood
12.2011 - 02.2017
B.B.A - Economics
University of North Dakota
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