Cossi Franck Tokognon
Parkville,Maryland
Summary
Proven leader with a track record of enhancing operational efficiency at Heavenly Kingdom Bible Church by streamlining administrative processes and fostering team collaboration. Skilled in office administration and organizational leadership, adept at managing schedules and facilities. Demonstrated success in improving service experiences and financial management, achieving significant results in community engagement and program promotion.
Overview
22
22
years of professional experience
Work History
Church Administrator
Heavenly Kingdom Bible Church
07.2008 - Current
- Assisted in developing marketing materials like brochures and flyers helping promote various church programs effectively.
- Served as a liaison between various ministries, promoting effective communication and collaboration among teams.
- Established a welcoming environment for new members, fostering a sense of belonging within the church community.
- Coordinated volunteer efforts, leading to a more organized and impactful service experience for all participants.
- Implemented an efficient system for tracking donations, resulting in more accurate financial reporting for tax purposes.
- Collaborated with pastoral staff on strategic planning initiatives, supporting the growth and development of the congregation''s mission.
- Oversaw facility maintenance projects, ensuring a clean and inviting space for worship and fellowship activities.
- Provided administrative support to pastoral staff, contributing to their ability to focus on spiritual care within the congregation.
- Coordinated scheduling for all meetings and events on the church calendar, avoiding conflicts and maximizing the use of available resources.
- Greeted visitors, callers and members of congregation courteously and promptly
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Merge Operator
Rite-Aid Pharmacy
03.2008 - Current
- Collaborated with IT teams to optimize database systems, improving overall performance and reliability.
- Managed workloads effectively under pressure, maintaining a high level of professionalism throughout challenging projects or tight deadlines.
- Troubleshot technical issues encountered during the merge process, resolving them quickly to minimize delays.
- Enhanced data accuracy by efficiently merging and consolidating records from multiple sources.
- Assisted in training new team members, sharing expertise on data merging techniques and tools.
- Identified opportunities for process improvement, recommending changes that led to enhanced operational efficiency in the workplace.
- Worked closely with project managers to establish realistic timelines for completing merge-related tasks, ensuring timely delivery of results.
- Followed policies, procedures, continuous quality improvement objectives and safety and environmental practices to promote workplace efficiency.
- Operated hand truck, dolly, and pallet jack to facilitate loading and unloading of pallets.
- Read work orders to determine setup specifications.
- Removed finished products from machines, stacked, boxed and forwarded through production line.
- Mastered various software tools used in merge operations, contributing to a versatile skill set within the team.
- Performed thorough quality checks after each merge operation, ensuring accurate results were delivered every time.
Store Manager
7-eleven
02.2007 - 03.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training, and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Completed point-of-sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Language Facilitator
Peace Corps- Benin
07.2002 - 09.2006
- Collaborated with fellow facilitators to share best practices and improve overall teaching effectiveness.
- Managed classroom effectively, maintaining discipline while encouraging active participation from all students.
- Coordinated field trips and cultural events to enhance students'' exposure to target languages in authentic contexts.
- Assessed student progress regularly, adjusting teaching approaches accordingly for optimal results.
- Established strong rapport with students, creating an open atmosphere conducive to successful learning.
- Facilitated language immersion experiences, promoting cultural understanding and real-life application of language skills.
Education
Certification - Electronics Technology
MasterSoft
Cotonou, Benin Republic07.2000
High School Diploma -
High School At Come
Come, Benin Republic06.1998
Skills
- Organizational Leadership
- Office Administration
- Scheduling and calendar management
- Facility Management
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Church Administrator
Heavenly Kingdom Bible Church
07.2008 - Current
Merge Operator
Rite-Aid Pharmacy
03.2008 - Current
Store Manager
7-eleven
02.2007 - 03.2008
Language Facilitator
Peace Corps- Benin
07.2002 - 09.2006
Certification - Electronics Technology
MasterSoft
High School Diploma -
High School At Come
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