Costedoria M. Nails
Springfield
Summary
Motivated and results-driven professional with a strong background in customer service. Proven track record of delivering exceptional service and building positive relationships with clients. Skilled in problem-solving and resolving customer issues in a timely and efficient manner. Adept at multitasking and managing high-volume workloads while maintaining a high level of accuracy and attention to detail. Committed to providing outstanding customer experiences and exceeding expectations.
Overview
23
23
years of professional experience
Work History
Healthcare Customer Service Representative
CareCentrix
11.2024 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Upholstery Technician
Gulfstream Aerospace
10.2022 - 09.2023
- Gained expertise in working with diverse materials such as leather, vinyl, suede, and various fabric types to cater to varied client needs.
- Collaborated with team members to complete large-scale commercial upholstery assignments on schedule.
- Mentored junior technicians in honing their upholstery skills, contributing to a positive and supportive team environment.
- Assisted clients in making informed decisions about upholstery styles that best suited their personal preferences and budget constraints.
- Provided excellent customer service by addressing inquiries and offering guidance on proper care techniques for upholstered items.
Order Filler/Hauler/RSR Driver
Walmart
08.2018 - 06.2022
- Enhances warehouse organization through effective pallet stacking and removal.
- Ensure quality of freight by verifying label information.
- Categorize and organize freight according to titles.
- Verified accuracy of tags to freight contents.
- Maintains documentation, logs, and forms.
- Guaranteed efficient forklift operations through effective leadership.
- Focused on delivering results with high efficiency.
- Preserves the quality of freight through diligent inspection for issues.
- Handled replenishment tasks, managing inventory with precision.
- Supported development of safety measures.
Seamstress
Ruth's Alteration
02.2014 - 08.2018
- Mended & modify garments according to customer's specifications and needs
- Good hand-eye coordination
- Attention to detail/communicates effectively verbally and written with customers and employer
- Reads and understands patterns/blueprints
- Works with several measuring devices, various hand tools, and power tools
Cashier
Harvey’s Supermarket
03.2012 - 02.2014
- Assisted customers with purchases and addressed issues professionally and promptly.
- Ensured accurate pricing of merchandise consistently.
- Facilitate effective bagging of groceries for team members and shoppers.
- Reorganized shelving layouts for improved accessibility.
- Managed stock inventory efficiently.
- Achieve precise reconciliation of cash transactions.
- Developed and implemented marketing strategies for display items.
Verifier/Returns
SelecSource
09.2013 - 12.2013
- Processed over 650 packages daily
- Handled clients' complaints
- Conducted daily inventory count (over 100 different vitamins)
- Organized vitamins by clients' name
- Received all customers' returns and shipped new customers' orders
- Computerize clients and vitamins information onto a spreadsheet
- Verified all items received through United Postal Services and Fright
Sergeant/Lieutenant
Effingham County Prison
05.2005 - 09.2013
- Maintained prison security at a 250-prisoner capacity facility
- Ensured staff followed procedures and company policies
- Assisted inmates in the law library
- Coordinated inmate count slips, disciplinary reports, witness statements, incident reports, fire reports, inmates' funds, and bookkeeping
- Assisted inmates in Law Library
- Investigated incidents and disciplinary actions involving correctional officers and provided a written report/feedback to my supervisor
- Trained and enhanced prevention plan to reduce and respond to escapee incident
- Monitored visitation room, inspected prisoners upon reentry into the facility, and conducted strike searches of prisoners and cells to eliminate and decrease contraband
- Supervised ten officers, including coaching, counseling, disciplinary actions, safety drills, and work schedules
- Issued Inmate uniforms, hygiene items, and bedding from the warehouse on intake days
- Updated computerized records of inmates' status
- Organized routing and dispatch for inmates working outside the prison walls
- Maintained access and control to all areas of the facility and monitored the security camera system
- Controlled all staff and prisoner movement in and outside the facility
- Promoted team leadership by increasing communications and coordinating meetings among security officers
- Trained/coached fellow officers in areas of professionalism, security operations, and effective de-escalation tactics
- Scheduled shifts (covering call-outs and shift shortness)
- Conducted post checks to ensure proper operation and cleanliness
- Counseled and administered disciplinary actions to correct and improve security officer job performances
- Conducted daily inspection of security officers' appearances and work areas
- Conducted foot patrols and mobile patrols to check grounds and respond to security alerts
- Checked employee and visitors' badges (for proper access) to restricted areas
- Enforced parking regulations, including monitoring, and operating computer video surveillance throughout the facility
Correctional Officer II
Georgia State Prison
11.2002 - 05.2005
- Control room by operating (telephones, switchboard, making data entries, and monitoring 62 security cameras)
- Maintained and controlled high-risk prisoners
- Conducted prisoner head counts
- Read and follow post orders to ensure the safety and security of prisoners, employees, and visitors
- Maintained key and tool control through an inventory of items over sign-out procedures
- Conducted disciplinary investigations and reported finding to my supervisor
- Maintained a computerized log sheet of all traffic entering and exiting the facility
- Monitored 62 cameras to maintain visual security of the facilities, parking area, and high-level security areas
- Conducted perimeter checks and foot patrols every two hours or as needed
- Streamed and controlled access to all individuals desiring to enter the premises
- Trained and qualified to shoot mini 14, shotgun, 38, and license to carry in Georgia
Education
Master of Science - Administration of Justice and Security
University of Phoenix
Savannah, Georgia03.2013
Master of Business Administration - undefined
University of Phoenix
Savannah, Georgia01.2011
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Savannah, Georgia06.2009
Certification - Nursing Assistant
Southeastern Technical College
Vidalia, Georgia10.1999
Diploma - undefined
Vidalia Comprehensive High School
Vidalia, Georgia06.1995
Skills
- Experience in working with different fabrics, vinyl, leather, and other material
- Warehouse experience in stocking/reorganizing shelves, counting inventory, packing, shipping, and receiving
- Recognizes and effectively resolves and reports problems
- Advance interpersonal skills, flexible, and easy to train
- Customer service experience
- Excellent knowledge of standard computer software applications (PowerPoint, Excel, Spreadsheet, and Word)
- Able to complete the task while adhering to the company’s safety protocol
- Energetic, able to lift 50 pounds and climb stairs
- Housekeep throughout the day
- HIPAA compliance
- Patient confidentiality
- Appointment scheduling
- Medical terminology
- Call center experience
- Medical billing
- Customer service
Timeline
Healthcare Customer Service Representative
CareCentrix
11.2024 - Current
Upholstery Technician
Gulfstream Aerospace
10.2022 - 09.2023
Order Filler/Hauler/RSR Driver
Walmart
08.2018 - 06.2022
Seamstress
Ruth's Alteration
02.2014 - 08.2018
Verifier/Returns
SelecSource
09.2013 - 12.2013
Cashier
Harvey’s Supermarket
03.2012 - 02.2014
Sergeant/Lieutenant
Effingham County Prison
05.2005 - 09.2013
Correctional Officer II
Georgia State Prison
11.2002 - 05.2005
Master of Business Administration - undefined
University of Phoenix
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Certification - Nursing Assistant
Southeastern Technical College
Diploma - undefined
Vidalia Comprehensive High School
Master of Science - Administration of Justice and Security
University of Phoenix
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