Summary
Overview
Work History
Education
Skills
Timeline
Generic

COSTEDRA WORRELL

Brooklyn,NY

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

14
14
years of professional experience

Work History

Customer Service

  • Greeted customers and resolved inquiries and concerns
  • Answered customers' questions, and provided information on procedures
  • Worked with call center to maximize customer satisfaction
  • Issued refunds, exchange or rain checks
  • Oversaw and assisted in loading of customer's unwanted items and cleaned for work areas
  • Responsible for sending or receiving money orders through western union
  • Processed Lottery tickets and rentals orders
  • Cashier
  • Receiving and processing payments by cash, check, credit card and automatic debit
  • Establishing and identifying prices of goods using electronic or other cash registers
  • Increased sales by referrals, cross-sell products and introduce new ones
  • Pleasantly worked with customers to ensure satisfaction
  • Resolved customer complaints, guide them and provide relevant information to point of contact.

administrative Assistant / Receptionist

Advice Staffing Agency
11.2021 - 07.2022
  • Clients
  • Answer telephone and direct calls to appropriate department
  • Prepare documents and forms for tenants/clients
  • Filing
  • Prepare work orders for tenants with repairs

PSE Mail Processing clerk

United States Postal Service
10.2020 - 01.2021
  • Process incoming and outgoing mail in both plants and post office facilities using automated mail processing equipment
  • Manual methods of sorting and distribution
  • Read and sort mail accurately and quickly
  • Collate, bundle, and transfer processed mail from one area to another.

Food and Beverage Server

Forty Carrots Frozen Yogurt
05.2017 - 01.2020
  • Collected orders and followed procedures for safe food preparation, assembly and presentation
  • Operated cash register and point of sales
  • Assisted management with inventory control and stocking ordering
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Cleaned all work areas, equipment, and utensils.

Bookkeeper

Pathmark
10.2013 - 11.2017
  • Collaborated with senior accounting staff to prepare financial statements and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statement
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols
  • Processed payments, applied fees and set up payment plans on past due accounts
  • Resolved and reduced financial discrepancies and managed monetary transactions, including deposits and credit card transactions
  • Front-End Manager
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Communicated daily tasks to cashiers and baggers and supervised the completion of all daily tasks
  • Resolved financial as well as customer relation problems throughout the department daily
  • Upkeep of transactions records
  • Calculate money in cash drawers at the beginning and the end of shifts for accuracy of transactions

Enrollment Assistant

Building Educated Leaders for Life, BELL
10.2010 - 09.2012
  • Interact professionally with employees, parents, and local command personnel
  • Responsible for preparing and distributing after school applications
  • Assisted with community outreach by providing detailed information to families about the company’s program initiatives
  • Conducted followed up calls regularly to families regarding program services, schedule, missing documents and deadlines
  • Reviewed scholar application and documents for accuracy and completion
  • Tutor
  • Served as a mentor to an assigned cluster of scholars
  • Recorded students daily attendance
  • Assisted with implementing and leading planned activities for program participants using prepared curriculum and program materials
  • Helped establish a program environment that promotes positive child and youth interactions with others using approved guidance development techniques
  • Monitored scholar growth and improvements
  • Rewarded scholars for efforts and achievements.

Clerical Assistant

Rampage International
12.2008 - 04.2009
  • Greet and direct visitors to appropriate areas or staff and operate a central telephone console or multi-line system to receive and route calls
  • Recording telephone messages, screening calls as directed, asking questions to determine customers' needs, and directing visitors to appropriate staff or department
  • Perform basic office support functions such as keyboarding, filing, and record keeping
  • Provide non-technical information or instructions for forms completion, receive money and issue receipts, and perform mailing activities
  • Kept physical files and digitized records organized for easy updating and retrieval by any team member with access
  • Delivered expert clerical support to diverse internal staff and management by efficiently handling a wide range of routine and special requirements.

Education

Associates - Liberal Arts

CUNY Borough of Manhattan Community College
New York, NY
05.2014

Skills

  • Strong interpersonal skills
  • Attention to details
  • Administrative support
  • Supervisory
  • Customer service
  • Excellence communication
  • Self motivated & Proactive
  • Proficient at multi-tasking
  • Competent with
  • Microsoft Office (Excel & Word)

Timeline

administrative Assistant / Receptionist

Advice Staffing Agency
11.2021 - 07.2022

PSE Mail Processing clerk

United States Postal Service
10.2020 - 01.2021

Food and Beverage Server

Forty Carrots Frozen Yogurt
05.2017 - 01.2020

Bookkeeper

Pathmark
10.2013 - 11.2017

Enrollment Assistant

Building Educated Leaders for Life, BELL
10.2010 - 09.2012

Clerical Assistant

Rampage International
12.2008 - 04.2009

Customer Service

Associates - Liberal Arts

CUNY Borough of Manhattan Community College

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COSTEDRA WORRELL