Summary
Overview
Work History
Education
Skills
Timeline
Generic

Costine Kayla

Temple

Summary

Dynamic and results-driven professional with extensive experience, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and accuracy in financial transactions. Skilled in problem-solving and fostering team motivation, ensuring a positive work environment and efficient store operations.


Overview

6
6
years of professional experience

Work History

Assistant Manager

Cefcostores
04.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Cashier Team Lead

Circle K Convenience Store
05.2023 - 04.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Shift Supervisor

Papa Murphy's Take and Bake Pizza
01.2019 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

GED -

Belton High School
Belton, TX

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Customer relations
  • Team motivation

Timeline

Assistant Manager

Cefcostores
04.2024 - Current

Cashier Team Lead

Circle K Convenience Store
05.2023 - 04.2024

Shift Supervisor

Papa Murphy's Take and Bake Pizza
01.2019 - 03.2024

GED -

Belton High School

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