Encouraging manager, trainer, and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
Work History
Station Trainer
Prime Flight Aviation Services, Inc.
09.2022 - Current
Certified trainer for American Airlines, Southwest Airlines, Alaska Airlines, Jet Blue Airlines, Frontier Airlines, and Delta Airlines aircraft deicing programs, policies, and procedures.
Trained as a Jet Blue Airlines Ground Security Coordinator.
Certified Ramp Trainer and Coach for Alaska Airlines.
Delivered feedback to decision-makers regarding employee performance and training needs.
Contributed to reductions in employee turnover by revamping training programs.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Monitored participant workflow and behaviors throughout training process.
Managed multiple trainings simultaneously, utilizing available company resources to maximize learning and maintaining strict deadlines on training completion.
Tracked attendance and evaluated progress for assigned trainees.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Utilized variety of instructional design methodologies to create effective learning experiences.
Mentored staff members, helping them grow professionally and contribute more effectively to the team''s goals.
Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
Clinical Instructor
University Of The District Of Columbia
08.2014 - Current
Co-Director of the Institute for Public Safety and Justice at the University of the District of Columbia.
Co-Principal Investigator/Project Director for the Department of Homeland Security, Minority Serving Institutions, Scientific Leadership Award, taking lead on student research and development for scholarship recipient's and summer homeland security STEM interdisciplinary projects.
Managed budgetary responsibilities effectively, ensuring proper allocation of funds to support essential operations and growth opportunities.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Monitored and maintained on-time delivery, reliability, services and performance of students and faculty for a $2.9 million dollar grant from the Department of Homeland Security.
Participated in faculty meetings, committees, and continuing education events to stay current on criminal justice education trends and best practices.
Served as a mentor for new Clinical Instructors, sharing expertise on effective teaching strategies and classroom management techniques.
Instructed and coached students to help overcome academic issues and personal challenges.
Incorporated instructional technologies in course delivery for both in-class and online instruction.
Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
Assisted in development and implementation of faculty development plans.
Recruited, hired and trained academic faculty and staff members.
Advanced diversity initiatives by prioritizing inclusive hiring practices, fostering an equitable learning environment, and promoting cultural competence among staff members.
Visiting Professor
University Of The District Of Columbia
08.2014 - 08.2015
Developed innovative teaching strategies for maximizing student engagement and retention of material.
Identified research opportunities for students, assisting with gathering data and drawing conclusions for projects.
Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
Developed diversified course curriculum to meet regulatory standards and support learning objectives.
Conducted engaging in-class discussions to facilitate learning and encourage participation.
Served as an advisor to student organizations, fostering leadership skills and promoting campus involvement.
Evaluated student performance regularly, providing timely feedback and support for academic improvement.
Assisted in program assessment efforts, analyzing data to identify areas for improvement within the department curriculum.
Maintained regular office hours to provide struggling students with additional course help.
Established and maintained inclusive, collegial and collaborative culture within classroom.
Research Coordinator
University Of The District Of Columbia
08.2009 - 02.2013
Monitored project progress closely, proactively addressing any issues that arose to ensure smooth operations.
Monitored unit budget to meet financial objectives for spend rate and funding.
Prepared documents, reports, and presentations detailing results and conclusions.
Contributed significantly towards the publication of numerous articles in peer-reviewed journals, establishing a reputation for excellence in social science research.
Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
Reviewed literature extensively to stay informed about industry trends and advancements in related fields of study.
Secured funding for research initiatives by writing persuasive grant proposals and budget justifications.
Research Assistant
University Of The District Of Columbia
07.2008 - 08.2009
Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Presented research findings at conferences, contributing to the advancement of the field.
Streamlined data management processes for increased efficiency and accuracy in research findings.
Attended seminars and symposiums to improve overall knowledge and understanding.
Utilized statistical software for data analysis, generating accurate insights into complex datasets.
Designed survey instruments tailored to specific research objectives for precise feedback gathering.
Worked both independently and collaboratively in fast-paced laboratory environment.
Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Personnel Sergeant
United States Army
01.1992 - 11.2000
Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
Organized and led staff orientation programs and training to promote collaboration.
Liaised between multiple business divisions to improve communications.
Collaborated with department heads to address staffing needs proactively, optimizing productivity across the organization.
Enhanced employee engagement levels by launching recognition initiatives that celebrated outstanding performance and achievements.
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Organized records of vehicles, schedules and completed maintenance.
Gathered, reviewed and input personnel strength management reports each day using MS word, access, and excel software.
Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
Established a secure document destruction process, safeguarding sensitive information from unauthorized access.
Facilitated communication between senior management and staff related to new policy implementation or updates.
Education
Ph.D. - Criminal Justice, Homeland Security Focus
Liberty University
Lynchburg, VA
05.2026
Master of Science - Homeland Security, Emergency Management Focus
University of The District of Columbia
Washington, DC
05.2013
Bachelor of Arts - Administration of Justice
University of The District of Columbia
Washington, DC
05.2008
Skills
Staff education and training
Creative Problem Solving
Communications Strategies
Assignment Delegation
Accuracy Verification
Written Communication
Verbal Communication
Organization and Time Management
Project Planning
Analytical Thinking
Microsoft Office
Hiring and Onboarding
Employee Scheduling
Leadership
Timeline
Station Trainer
Prime Flight Aviation Services, Inc.
09.2022 - Current
Clinical Instructor
University Of The District Of Columbia
08.2014 - Current
Visiting Professor
University Of The District Of Columbia
08.2014 - 08.2015
Research Coordinator
University Of The District Of Columbia
08.2009 - 02.2013
Research Assistant
University Of The District Of Columbia
07.2008 - 08.2009
Personnel Sergeant
United States Army
01.1992 - 11.2000
Ph.D. - Criminal Justice, Homeland Security Focus
Liberty University
Master of Science - Homeland Security, Emergency Management Focus
University of The District of Columbia
Bachelor of Arts - Administration of Justice
University of The District of Columbia
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