Cotishea Anderson
Summary
Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring over 15 years of related experience to a challenging new role. Successful at keeping customers happy and working with cross-functional teams to manage the entire customer engagement process. Collaborative and hardworking with a flexible approach and strategic mindset. Expertise in commercial software project, partner engagement, program management and product management
Overview
19
19
years of professional experience
4
4
Certification
Work History
Partner Engagement Lead - Senior Product Manager
Microsoft
- Developed Partner Engagement program focused on building trusted partner relationships with senior client stakeholders, driving collaborative value-centered approaches to define and solve critical business problems
- Managed monthly ROB alignment with business teams and senior leadership to co-develop and support account plans and strategies
- Support commitment of delivery, growth, and client satisfaction, within the client / account portfolio
- Support partners in identifying opportunities, launching, and orchestrating wide range of data & analytics engagements
- Serve as principal consultant leading complex transformational initiatives building robust product roadmaps as needed.
- Met with partner to understand needs and develop proactive solutions.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Captured new partner interests by optimizing business strategies and launching products to diversify offerings.
- Built and strengthened strategic relationships with across multiple teams supporting partners.
- Developed creative presentations, app usage reports exploring Monthly Active Users per Microsoft platform
- Secured long-term planning and roadmap recommendation strategies to promote brand effectiveness and highlight product benefits.
Senior Technical Product Manager
Microsoft
- Responsible for collaboration with developers and customers to establish priorities related to “code with” engagements and act as the Product Owner providing feedback related to hi-impact engineering projects for customers and partners who are transforming their industries using cloud-based solutions and services
- Fulfill the Product Owner role for a small portfolio of projects
- Identify, own and develop end-to-end user stories with internal and external stakeholders
- Maintained project schedules by managing timelines and making proactive adjustments.
- Managed minimum of three projects each year while maintaining adherence to budget, schedule and scope requirements.
- Investigated and corrected or escalated project problems.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
- Collaborated with project owners and team members to set ambitious but achievable goals.
Program Manager
Microsoft
- Analyzed customer experience data, including call logs and support tickets, to create solutions which surfaced actionable insights about the customer experience, behavior and engagement in Modern Workplace
- Worked on SWARM team where key accountability was creating PowerBI dashboards to provide insight into call transfers
- Led initial phases of program to explore “gig” model of engagement on low priority/high volume calls directed towards running and growing our business in the most efficient and effective way possible.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Devised creative solutions to critical customer and user needs.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Designed and developed programs and projects for dissemination to personnel.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Identified program obstacles and communicated possible impacts to team.
Consultant Manager
Ericsson North America, TV/Media
02.2014 - 11.2017
- Collaborated with sales team to develop new business opportunities within the Video and Cable Domain for Tier 1 and 2 customers
- Managed team responsible for resource staffing and program management from kickoff until delivery of key engagements
- Guided program team through effectively managing the presales process
- Created program budget and secured project managers to delivering within the agreed timeframe
- Total program value delivered in excess of $30M USD
- Directed major client engagements and monitored asset managements
- Designed new projects with timelines, budgets and scope of work plans.
- Supervised and performed human resource management functions for [Number] subordinates.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Principal Program Manager
Ericsson Middle, Transformation
09.2012 - 01.2014
- Relocated to UAE to lead a team of 15 program managers responsible for delivery of OSS transformation for Etisalat
- Managed program budget, resources, governance reporting and key stakeholder workshops
- Worked with the project director and cross-functional multi-country teams to identify items impacting schedule, budget, and program delivery
- Expedited process improvements necessary to streamline financials, effectively manage risks, and revenue cycles
- Led end customer program review discussions and created new metrics for effectively monitoring impacts of revenue and change management during project delivery cycles.
Senior/Principal Program Manager
Ericsson North America
10.2009 - 09.2012
- Led End-to-End project management engagements towards execution of Network Rollout projects within the AT&T Customer Unit
- Provided consultative support in identifying ways to create and sustain project value during pre-sales analysis and project planning phases
- Drove the pre-sales opportunities ensuring that all key information aligned with overall strategic and financial goals related to successful delivery of the project.
Senior Program/Project Manager
Alcatel Lucent USA
11.2007 - 10.2009
- Engaged with business development, vendors, sales, and project team resources to define and mutually understand project objectives and set strategic direction for Tier1 strategic initiatives
- Provided new strategies aimed at improving monthly program level financials, revenue cycle, and pre-sales project tracking and reporting
- Led pre-sales team in defining and driving RFP's related to major customer accounts.
Senior Business Consultant
Amdocs Consulting USA
05.2005 - 11.2007
- Drove profitable up sales of new products and services during consulting engagements towards Comcast and AT&T Customer Relationship Management tool implementations
- Led large OSS/BSS consulting bids, developed value propositions, and coached junior level presentation and proposal teams.
- Analyzed and interpreted data to determine any problems or areas that need improvement.
- Conducted assessments and counseled clients regarding controls, risks, process issues and productivity inefficiencies.
- Performed initial assessments during meetings with assigned clients.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Conferred with customer account representatives to service accounts and bring in more than $[Amount] in yearly sales.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Technical Program/Project Manager, Software Engineer
Alcatel - Lucent
06.1998 - 02.2005
- Managed cross-functional project teams chartered to develop and standardize R&D processes and tools to align with global initiatives
- Reduced OPEX by 1MUSD in 6months by implementing strategic program to share equipment amongst several R&D labs.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Represented software applications engineering team during large and complex development projects.
- Analyzed proposed technical solutions based on customer requirements.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
Education
MBA - Project Management
University of Texas
2004
BS - Computer Science
University of Southern MS
1998
Skills
- Best practices optimization
- Product development
- Client communication
- Strategic planning
- Risk mitigation planning
- Client Relationships
- Teamwork and Collaboration
- Project Management
- Processes and procedures
- Team Leadership & Development
- Cloud Computing
Accomplishments
- Supervised team of 8 staff members towards delivery of back office transformation program for Etisalat
- Achieved recognition from local United Nations chapter for effectively developing sustainability program to improve recycling of electronic componentss
- Collaborated with team of 5 platform and shared services engineers to improve development of new M365 platform
- Documented customer and engineering issues with Azure Digital Twins leading to new product improvements and higher customer satisfaction
Affiliations
- Society of Women Engineers
- Toastmasters
- Project Management Institute
Certification
- CM - Certified Manager Certification
- PMP - Project Management Professional
- SCM - Scrum Master Certification
- Az900 - Azure Fundamentals
Timeline
Consultant Manager
Ericsson North America, TV/Media
02.2014 - 11.2017
Principal Program Manager
Ericsson Middle, Transformation
09.2012 - 01.2014
Senior/Principal Program Manager
Ericsson North America
10.2009 - 09.2012
Senior Program/Project Manager
Alcatel Lucent USA
11.2007 - 10.2009
Senior Business Consultant
Amdocs Consulting USA
05.2005 - 11.2007
Technical Program/Project Manager, Software Engineer
Alcatel - Lucent
06.1998 - 02.2005
Partner Engagement Lead - Senior Product Manager
Microsoft
Senior Technical Product Manager
Microsoft
Program Manager
Microsoft
MBA - Project Management
University of Texas
BS - Computer Science
University of Southern MS
Similar Profiles
Shubham SinghShubham Singh
Software Developer II (Level 62) at MicrosoftSoftware Developer II (Level 62) at Microsoft
DIVJOT SINGHDIVJOT SINGH
Software Engineer II at MicrosoftSoftware Engineer II at Microsoft
Premlata KumariPremlata Kumari
Technical Program Manager at MicrosoftTechnical Program Manager at Microsoft
REAGAN M. HARKINREAGAN M. HARKIN
Customer Experience Program Mgr., Dragon Copilot at MicrosoftCustomer Experience Program Mgr., Dragon Copilot at Microsoft
SAURABH CHHABRASAURABH CHHABRA
Senior Services Delivery Manager / Delivery Partner – Customer Engagement at FUJITSUSenior Services Delivery Manager / Delivery Partner – Customer Engagement at FUJITSU