Scott Melvin-Yanagisawa
Lakewood,CA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Busser/Server
Virginia Country Club
Long Beach, CA
05.2017 - Current
- Adhered to sanitation guidelines when handling food and beverage items.
- Communicated with kitchen staff regarding any special requests from customers.
- Conducted regular checks on customer satisfaction levels during meal service.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Provided assistance to other bussers or waitstaff when needed.
- Delivered food orders to tables in a timely manner according to company standards.
- Greeted customers and answered questions about menu items.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Maintained a friendly attitude towards customers at all times.
- Bussed and reset tables in an orderly fashion.
Front of House
Crunch Fitness
Lakewood, CA
06.2023 - 11.2023
- Developed strategies for improving customer experience through better communication between kitchen and front of house staff.
- Conducted ongoing evaluations of Front of House staff performance to identify areas for improvement and provide feedback.
- Organized and facilitated weekly meetings with Front of House staff to review operational procedures.
- Supervised front of house operations to ensure compliance with health department regulations.
- Provided leadership to Front of House staff by setting daily goals and objectives for team members.
- Tracked attendance records for all Front of House employees while they were in training.
- Supervised front of house operations including seating arrangements, table set-ups, busing tables.
- Analyzed sales data to identify trends and make informed decisions on front of house operations.
- Maintained an accurate inventory of all supplies needed in the front of house area.
- Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
- Performed daily opening and closing duties as Front of House Coordinator.
Finance Manager
Gardena Honda
Gardena, CA
02.2023 - 06.2023
- Finance and Lease specialists regarding automobiles
- Prepared financial documents such as budgets, forecasts and reports.
- Assisted in the development of internal controls to protect company assets.
- Collaborated with external auditors to ensure compliance with applicable laws and regulations.
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Maintained general ledger accounts by reconciling transactions, preparing monthly journal entries and resolving discrepancies.
- Evaluated departmental requests for new vendors, contracts and purchase orders prior to approval.
- Participated in special projects related to cost savings initiatives or new system implementations.
- Assisted in the preparation of financial statements and reports for senior management review.
- Researched complex accounting topics as needed to support decision making.
- Generated weekly and monthly financial dashboards for executive review.
Sales Representative
South Bay Hyundai/ Genesis of South Bay
Torrance, CA
11.2022 - 02.2023
- Responsible for landing client of car
- Sales and product expertise
- Communication Skills
- Appointment scheduling
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Performed market research to identify potential sales opportunities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Provided technical support for customers using the company's products or services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Assistant Manager
Virginia Country Club
Long Beach, CA
05.2019 - 11.2020
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Evaluated individual and team business performance and identified opportunities for improvement.
Event Coordinator
Virginia Country Club
Long Beach, CA
05.2019 - 11.2020
- Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
- Developed event themes and concepts to ensure successful execution of events.
- Analyzed data from previous events in order to improve future ones.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Provided on-site support during the day of the event including problem solving if necessary.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Collaborated with clients to identify their goals and expectations from the event.
- Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
- Supervised staff members responsible for registration desk setup and management during events.
Houseman/Maintenance
Virginia Country Club
Long Beach, CA
05.2018 - 05.2019
- Performed deep cleaning duties such as shampooing carpets or polishing furniture when required.
- Ensured that all public areas were presentable at all times.
- Reported any damages or repairs needed to the maintenance supervisor.
- Organized closets and cabinets according to hotel regulations.
- Followed safety guidelines while handling hazardous materials such as chemicals.
- Checked stock levels of cleaning supplies regularly and reported low inventory levels to supervisors.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Assisted with loading, unloading luggage for guests upon arrival, departure.
- Assisted in setting up meeting spaces for events or conferences.
Education
College Degree in Psychology -
Long Beach City College
Long Beach, CA02.2019
Estrella Mountain Community College in EMT/EMS 105 -
Goodyear
Goodyear, AZ06.2018
High school or equivalent in Criminal justice -
McBride High School
Long Beach, CA06.2017
Skills
- Serving Experience
- Busser
- Bartending
- Sales
- Restaurant Experience
- Conflict management
- Analysis skills
- Content management systems
- Leadership
- Serving
- Team management
- Martial arts
- Teaching
- Sports coaching
- Experience working with students
- Physical education
- Program design
- Customer service
- Hospitality
- Writing Skills
- Tutoring
- Classroom Management
- Curriculum Development
- Public Speaking
- Presentation Skills
- Mentoring
- Math
- Communication skills
- Public relations
- Computer skills
- Kickboxing
- Time management
- Microsoft Excel
- Personal training
- Electric pallet jack
- Shipping & receiving
- Warehouse experience
- Packaging
- Distribution center
- Server Support
- Beverage Service
- Quality Assurance
- Regulatory Compliance
- Hazardous chemical handling
- Guest Relations
- Inventory Management
- Table Bussing
- Restaurant industry expertise
- Event Coordination
- Quality Control
- Training and coaching
- Team Collaboration
- Time Management
- Professional Appearance
- Strong client relations
- Performance Improvement
- Customer service excellence
- Health code requirements
- Resourcefulness
- Effective problem solving
- Equipment Operation
- Food Safety
- Process Improvements
- Workplace Safety
- Interpersonal Relations
- Strategic Planning
- Needs Assessment
- Conflict Mediation
- Safety awareness
Certification
- Sales license, Present
- CPR Certification, 11/01/23, 11/01/25
- First Aid Certification, 11/01/23, 11/01/25
- AED Certification, 11/01/23, 11/01/25
- Driver's License
Timeline
Front of House
Crunch Fitness
06.2023 - 11.2023
Finance Manager
Gardena Honda
02.2023 - 06.2023
Sales Representative
South Bay Hyundai/ Genesis of South Bay
11.2022 - 02.2023
Assistant Manager
Virginia Country Club
05.2019 - 11.2020
Event Coordinator
Virginia Country Club
05.2019 - 11.2020
Houseman/Maintenance
Virginia Country Club
05.2018 - 05.2019
Busser/Server
Virginia Country Club
05.2017 - Current
College Degree in Psychology -
Long Beach City College
Estrella Mountain Community College in EMT/EMS 105 -
Goodyear
High school or equivalent in Criminal justice -
McBride High School