Cotton Theresa L

• Organized paperwork such as charts and reports for office and patient needs.
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Supported office staff and operational requirements with administrative tasks.
• Received, recorded and addressed over 50 incoming and outgoing communication via telephone and email.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Verified insurance coverage to prepare for upcoming patient appointments.
• Maintained current and accurate medical records for patients.
• Enhanced office productivity by handling high volume of callers per day.
• Converted paper charts into digital files and uploaded to EMR system.
• Developed and managed accurate and confidential patient records.
• Organized patient files and streamlined operations to improve efficiency.
• Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
• Advocated for patients through conversations with insurance representatives.
• Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
• Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.

Forward Customer Mail from old resident to New.

Forward Packages form old resident to new.

Prepare and sort out mail to be distributed to team members working on mail machine.

Sort out Packages from regular size standards to identify and remove any issues

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Used coordination and planning skills to achieve results according to schedule
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Resolved problems, improved operations and provided exceptional service
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Identified issues, analyzed information and provided solutions to problems
• Proved successful working within tight deadlines and fast-paced atmosphere
• Increased customer satisfaction by 10% resolving issues
• Maintained excellent attendance record, consistently arriving to work on time
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Improved operations through consistent hard work and dedication
• Handled 100 calls per day to address customer inquiries and concerns
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Skilled at working independently and collaboratively in a team environment.

• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Met with parents about daily activities, positive developments and issues.
• Taught children to organize toys, wash hands and share by leading by example.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Planned and guided age-appropriate tasks like reading, crafts and [Type].
• Kept notes of behavior issues, food served and medications administered to children.
• Monitored entrances and exits to maintain safety and organized environments.
• Offered top-notch care to [Number]+ children at once, ranging in age from [Number] to [Number].
• Created and implemented diverse educational strategies to boost development.
• Cared for children ages 1mo to 5years in nurturing and age-appropriate way.
• Cared for children ages 1 mo to [Age5 years] in nurturing and age-appropriate way.
• Cared for children ages [Age] to [Age] in nurturing and age-appropriate way.
• Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Kept areas clean, organized and stocked, and sanitized surfaces and toys each [Timeframe].
• Used positive reinforcement techniques to promote patience and other good behaviors in children.
• Consulted with families to discuss activities and behaviors of each child.
• Created safe and engaging learning environment for groups of diverse children with various learning styles.
• Helped children develop motor skills in preparation for preschool and kindergarten.
• Worked with children individually and in groups to teach social, communicative and problem-solving skills.
• Prepared group activities to enhance socialization, communication and problem-solving skills for children.
• Developed lessons and activities to promote children's physical and emotional development.
• Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
• Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
• Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Answered multi-line phone system, routing over 50 calls, delivering messages to staff and greeting visitors.

• Executed record filing system to improve document organization and management.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Handled client correspondence and tracked records to foster office efficiency.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Performed research to collect and record industry data.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Restocked supplies and submitted purchase orders to maintain stock levels
• Executed record filing system to improve document organization and management
• Answered multi-line phone system, routing over 60 calls, delivering messages to staff and greeting visitors
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

• Answered multi-line phone system, routing 75 calls per day, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Handled client correspondence and tracked records to foster office efficiency.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Coached new employees on administrative procedures, company policies and performance standards.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.