Coty Brooks
Charlotte,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Account Manager/Program Manager
American Tire Distributors
01.2019 - 01.2024
- Consistently maintained a 100% or higher attainment goal for two consecutive years, successfully achieving monthly and annual budgets as outlined by the Director of Sales and Regional President
- Analyzed customer needs using advanced analytics tools to drive profitability and enhance ATD's market share within assigned accounts
- Developed and executed an annual sales and marketing plan to foster relationships with existing customers, resulting in sustained business growth
- Delivered a differentiated customer experience by leveraging data insights and analytics to meet client needs effectively
- Maximized sales opportunities through proactive personal visits and targeted telephone outreach, enhancing customer engagement
- Maintained comprehensive knowledge of product offerings, policies, and merchandising strategies to provide exceptional service to dealers
- Monitored competitive landscape, including pricing and marketing strategies, to inform internal teams and refine sales approaches
- Collaborated with internal and external partners, utilizing business intelligence and revenue analytics to drive unit and revenue growth.
Field Sales Manager
Samsung/2020 Companies
01.2014 - 01.2019
- Drive sales productivity through high quality, end-to-end direct sales
- Create consumer awareness and product brand preference at the retail store level through training, assisted sales and merchandising
- Effectively train retail associates to conduct quality sales presentations and customer demonstrations
- Build effective professional relationships on behalf of the Company and client at both the store and customer level
- Meet or exceed personal sales productivity goals and key metrics monthly
- Accurately document and report sales, schedules, activities and best practices
- Ensuring product look and display is consistent with protocol, plan-o-gram compliance, samples working properly, overall appearance and above presentation standards of competitive products
- Routinely participating and presenting in retail sales location meetings across the district.
Target Mobile Manager
Target
01.2013 - 01.2014
- Driving sales productivity and customer satisfaction within Target Mobile retail locations on various Wireless products, accessories and services to customers
- Growing the Target Mobile's wireless division sales performance and other key metrics through sales, training and marketing promotions
- Effectively communicating various wireless carriers plans, features, products and services to customers.
Assistant Manager
T-Mobile
01.2009 - 01.2013
- Coach and assist my employees on customer satisfaction
- Provide constant updates on product knowledge
- Provide scheduling for all employees for their projected shifts
- Train and coach multiple sales representatives on daily operations, merchandising procedures, and various computer software system.
Customer Service Representative
ALLSTATE
01.2007 - 01.2009
- Trained and coached multiple customer service representatives on daily operations, procedures, and various computer software systems
- Marketed various service plans to new members and processed payments to increase company’s membership base
- Fielded inbound emergency roadside calls, identifying customer problems and providing them with the necessary resources.
Education
Bachelor of Science in Marketing and Business -
JOHNSON C. SMITH UNIVERSITY
12.2007
Skills
- Account Management
- Goals and performance
- Documentation And Reporting
- Data-driven decision-making
Accomplishments
American Tire Distributors (ATD) Circle of Champions for 2022 - Recognized as part of the top 10% of the sales organization for outstanding performance and leadership. This honor reflects my ability to drive strategic sales and capture market share in a challenging industry, demonstrating the selling expertise required to excel and navigate complex market dynamics.
Certificationsandskills
Computer proficient using Microsoft Word, Excel, Access, PowerPoint, Outlook Express, and XP Professional., Soft Skills Certified via Amplify 3.0
Timeline
Account Manager/Program Manager
American Tire Distributors
01.2019 - 01.2024
Field Sales Manager
Samsung/2020 Companies
01.2014 - 01.2019
Target Mobile Manager
Target
01.2013 - 01.2014
Assistant Manager
T-Mobile
01.2009 - 01.2013
Customer Service Representative
ALLSTATE
01.2007 - 01.2009
Bachelor of Science in Marketing and Business -
JOHNSON C. SMITH UNIVERSITY
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