Summary
Overview
Work History
Education
Skills
Timeline
Generic

Coty Knittle

Frederick,MD

Summary

Accomplished Supervisor at Walgreens, adept in customer service and troubleshooting, significantly improved team productivity and customer satisfaction. Leveraged mechanical knowledge and leadership skills to mentor staff and enhance operational efficiency, demonstrating a commitment to quality control and safety.

Overview

5
5
years of professional experience

Work History

Overnight Stocker

Target
02.2024 - Current
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Supervisor

Walgreens
11.2021 - 06.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Technician

Staples
01.2021 - 04.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Lumber Specialist

Lowes Home Improvment
02.2020 - 04.2020
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Education

High School Diploma -

Alhambra High School
Phoenix, AZ
06.2019

Skills

  • Heavy Lifting
  • Maintaining safety
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Written/Verbal Communication
  • Troubleshooting
  • Installation and Repair
  • Mechanical Knowledge
  • Quality Control
  • Customer interaction
  • Workload Management

Timeline

Overnight Stocker

Target
02.2024 - Current

Supervisor

Walgreens
11.2021 - 06.2023

Technician

Staples
01.2021 - 04.2023

Lumber Specialist

Lowes Home Improvment
02.2020 - 04.2020

High School Diploma -

Alhambra High School

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Coty Knittle