Summary
Overview
Work History
Education
Skills
Timeline
Generic

Coty Roddy

Picayune,MS

Summary

Proven track record in enhancing customer satisfaction and sales at Procolor, leveraging strong communication skills and sales expertise. Excelled in security roles at River Tech LLC and Securitas, demonstrating vigilant loss prevention and crisis management. Achieved significant improvements in service delivery and safety, underpinned by goal-oriented focus and meticulous attention to detail. Very teachable always willing to learn and excel. My goal is always to learn and be the best I can be.

Overview

10
10
years of professional experience

Work History

Sales Assistant

Procolor
04.2018 - 05.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Armed Security Officer

River Tech Llc
01.2014 - 11.2017
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
  • Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
  • Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
  • Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Security Officer

Securitas Security Services USA
02.2015 - 12.2016
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.

Education

High School Diploma - General Studies

Picayune Memorial High School
Picayune, MS
05.2012

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Complex Problem-Solving
  • Product Merchandising
  • Customer Needs Assessment
  • Customer Service
  • Strong Communication and Interpersonal Skills
  • Reliable and Responsible
  • Attention to Detail
  • Decision-Making
  • Documentation And Reporting
  • Ability to Lift 40 pounds
  • Loss Prevention
  • Security Practices

Vigilant

Timeline

Sales Assistant

Procolor
04.2018 - 05.2024

Security Officer

Securitas Security Services USA
02.2015 - 12.2016

Armed Security Officer

River Tech Llc
01.2014 - 11.2017

High School Diploma - General Studies

Picayune Memorial High School

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Coty Roddy