Coty Kline
Wellington,CO
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills that contribute to the organization's success.
Overview
28
28
years of professional experience
Work History
Server/Bartender
Avuncular Bob's TBar Inn
07.2023 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Answered customers' questions, recommended items, and recorded order information
Leasing Manager
55 Resort at Water Valley
05.2021 - 07.2023
- Provide excellent customer service to everyone who walks into building
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
- Collected, completed, and processed lease applications
- Establish key relationships with potential leasers and renters
- Organize services, welcome packets and paperwork for new tenants
Customer Service
Dairy Queen
01.1996 - 01.2022
- Provide stellar customer service
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Assist with training new employees
Social Services Assistant
The Suites of Fort Collins/The Center at Rock Creek
08.2017 - 05.2021
- Lead care conferences with guests, their families and facility staff on one's progress
- Plan safe discharges for guests to return to their home in community
- Provide community resources to guests and their families
- Assist as needed throughout facility to ensure safety of all guests
- Developed and maintained relationships with guest, community organizations and agencies
Care Manager
Home Instead Senior Care
06.2014 - 08.2017
- Conduct Care Consultations with prospect clients and families to discuss services
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs
- Evaluated clients progress and adjusted service plans to address areas of concern
- Assessed clients and developed plans to meet needs
Service Coordinator
01.2012 - 06.2014
- Established clients and caregivers
- Work with Care Managers to oversee/ensure client care
- Organize monthly scheduling for staff and clients of 300+
- Communication with clients and families
Caregiver
04.2011 - 01.2012
- Built strong relationships with clients to deliver emotional support and companionship
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
Bookseller/Café Lead
Barnes and Noble Booksellers
01.2009 - 01.2011
- Restocked shelves and kept store displays attractive and organized to drive sales
- Applied interpersonal and communication skills to establish selling relationship with customers
- Managed efficient cash register operations
Assistant Director of Childcare
YWCA of Black Hawk County
08.2004 - 08.2009
- Supervised and managed team of childcare professionals to guarantee highest standards of care
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability
- Developed relationships with community organizations to provide additional resources and services to families
Interim Childcare Director
YWCA
01.2007 - 01.2008
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment
- Managed program paperwork and child records to comply with state requirements
Resident Counselor
REM-Leadway
12.1997 - 01.2005
- Assist residents to enhance daily living skills and promote independence
- Encourage social skills amongst residents within community
- Developed and maintained relationships with families to promote positive living environment for residents
- Helped establish safety policies and well-being for residents
Education
Bachelor of Arts - Leisure, Youth and Human Services
University of Northern Iowa
Cedar Falls, IA05.2004
Skills
- Guest Relations Management
- Sales Techniques
- Guest Flow
- Rehabilitation Enhancement
- Patient Histories
- Caseload Management
- Workflow Coordination
- Strong Ethics
- Monetary Transactions
- Understanding Customer Needs
Timeline
Server/Bartender
Avuncular Bob's TBar Inn
07.2023 - Current
Leasing Manager
55 Resort at Water Valley
05.2021 - 07.2023
Social Services Assistant
The Suites of Fort Collins/The Center at Rock Creek
08.2017 - 05.2021
Care Manager
Home Instead Senior Care
06.2014 - 08.2017
Service Coordinator
01.2012 - 06.2014
Caregiver
04.2011 - 01.2012
Bookseller/Café Lead
Barnes and Noble Booksellers
01.2009 - 01.2011
Interim Childcare Director
YWCA
01.2007 - 01.2008
Assistant Director of Childcare
YWCA of Black Hawk County
08.2004 - 08.2009
Resident Counselor
REM-Leadway
12.1997 - 01.2005
Customer Service
Dairy Queen
01.1996 - 01.2022
Bachelor of Arts - Leisure, Youth and Human Services
University of Northern Iowa
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