Summary
Overview
Work History
Education
Skills
Client Feedback
Timeline
Generic

Coulter Fogg

New York,NY

Summary

Customer experience-oriented professional with a strong background in luxury hospitality and custom ski boot fitting. Skilled in delivering personalized, creative solutions for high-end clientele, with a focus on approachability, knowledge, and trust. Adept at creating welcoming environments, anticipating guest needs, and transforming service into memorable, distinctive experiences.

Overview

8
8
years of professional experience

Work History

Boot Fitter/Sales Associate

Surefoot
New York, NY
09.2022 - Current
  • Engage customers on the sales floor with clear, informative demonstrations of the Surefoot custom system, translating technical features into client-centered value.
  • Assess customer needs and wants to fabricate and deliver a bespoke, custom ski boot.
  • Respond to customer feedback involving any fitting issues, ensuring the highest level of comfort and satisfaction.
  • Drive revenue with add-ons such as electronic boot heaters, or other various pieces of ski equipment.

Night Operations Assistant Manager

Vail Resorts Inc
Keystone, CO
09.2020 - 07.2022
  • Managed elevated guest issues during evening shifts (5 p.m. – midnight), ensuring swift resolution, and guest satisfaction.
  • Created and distributed nightly operational reports to property management, detailing outstanding maintenance issues.
  • Provided on-call emergency support overnight (midnight – 8 a.m.).

Night Operations

Vail Resorts Inc
Keystone, CO
09.2019 - 04.2020
  • Delivered guest amenities and fulfilled special requests across the resort using a company vehicle.
  • Assisted guests with luggage during check-in and room transfers.
  • Conducted basic maintenance, such as light bulb replacement, TV repairs, and heating line bleeding.

Front Desk Lead

Vail Resorts Inc
Keystone, CO
03.2018 - 10.2019
  • Performed all duties that are carried out by front desk agents.
  • Assisted guests with elevated issues and concerns.
  • Scheduled and conducted interviews with potential employees.

Front Desk Agent

Vail Resorts
Keystone, CO
01.2017 - 03.2018
  • Greeted guests upon arrival to the resort.
  • Assisted guests with check in and check out.

Education

High School Diploma -

Huntsville High School
Huntsville, AL
05-2016

Skills

  • High-end client service
  • Conflict resolution under pressure
  • Conflict de-escalation
  • Report writing and shift handover communication
  • Cross-department coordination

Client Feedback

"I had the absolute pleasure of being attended to by Coulter at Surefoot NYC, and I cannot recommend him highly enough. From start to finish, his passion for what he does, his unparalleled dedication, and his remarkable professionalism shone through every step of the process.

He took the time to thoroughly understand my skiing style, preferences, and challenges, ensuring that every detail was considered. His attention to detail was second to none, and throughout the entire experience Coulter was patient, approachable, and truly committed to ensuring I walked out with a perfect fit." - Hernan Franchina

Timeline

Boot Fitter/Sales Associate

Surefoot
09.2022 - Current

Night Operations Assistant Manager

Vail Resorts Inc
09.2020 - 07.2022

Night Operations

Vail Resorts Inc
09.2019 - 04.2020

Front Desk Lead

Vail Resorts Inc
03.2018 - 10.2019

Front Desk Agent

Vail Resorts
01.2017 - 03.2018

High School Diploma -

Huntsville High School

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