Countis Henderson
Saint Louis,MO
Summary
Currently a Store Training Manager with over 15 years of extensive experience in retail management, specializing in boosting sales and enhancing store performance. Proven track record in team management, recruitment, and training, with notable achievements including a 25% sales increase and recognition as Trainer of the Year. Adept in merchandising, inventory management, and customer service, committed to driving operational excellence and fostering employee growth.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
STORE TRAINING MANAGER
Dollar General
Glen Carbon, IL
04.2024 - Current
- Lead team to boost sales and profits
- Manage payroll and scheduling efficiency
- Recruit and train employees to meet company standards
- Assist underperforming stores to improve operations
- Train and guide new store managers
- Support District Manager
Highlights
- Top Ten 2nd quarter 2024
- Increased sales by 25%
- Rookie of the year 2024
- Trainer of the year 2025
ONLINE GROCERY COACH (ASSISTANT MANAGER)
Walmart
04.2014 - 04.2024
- Managed a team of 75 associates
- Promoted new products and completed weekly reports
- Developed close relationships with customers to ensure customer loyalty
- Created solid teams and decreased turnover by 30%
- Coordinated weekly store activities and provided exceptional support to customers and employees
- Effectively mentored high potential employees to understand core competencies to prepare for leading roles
Education
Elementary Education
Harris Stowe State University
Saint Louis , MO 08.2003 - 01/2008
Soldan International Studies High School
Saint Louis , MO 08.2005 - 05.2006
Skills
- Customer Service
- Conflict Resolution
- Inventory Management
- Problem Solving
- Merchandising
- Project Management
- Team Management
- Vendor Management
Timeline
STORE TRAINING MANAGER
Dollar General
04.2024 - Current
ONLINE GROCERY COACH (ASSISTANT MANAGER)
Walmart
04.2014 - 04.2024
Soldan International Studies High School
08.2005 - 05.2006
Elementary Education
Harris Stowe State University
08.2003 - 01/2008