Courage Okeadu
Aubrey,TX
Summary
Data-driven professional with a Bachelor’s degree in Business Administration and hands-on experience analyzing operational, financial, and customer data to drive business decisions. Skilled in SQL, Excel, Power BI, and Tableau for data visualization, reporting, and trend analysis. Proven ability to streamline workflows, improve data accuracy, and deliver actionable insights. Seeking a Data Analyst role to support data-driven strategy and performance optimization.
Overview
9
9
years of professional experience
Work History
Data & Operations Analyst
DXC Technology
Remote
06.2023 - Current
- Analyzed client and operational financial data to support decision-making in investment and retirement product services
- Created and maintained dashboards and recurring reports tracking portfolio activity, performance metrics, and business outcomes
- Identified inefficiencies in financial and reporting processes, improving turnaround time for client servicing and internal workflows
- Monitored data accuracy across trading, account, and financial reporting systems to ensure compliance with internal controls and audit standards
- Prepared clear reports and executive summaries for leadership covering trends in client activity and financial performance
- Collaborated with cross-functional teams (operations, compliance, and client services) to improve reporting quality and data flow
- Cleaned, structured, and validated large financial datasets using Excel and internal financial systems to support accurate analysis
Customer Data Analyst
Grainger
Remote
06.2021 - 05.2023
- Evaluated customer and operational data using Power BI to identify trends, service gaps, and workflow bottlenecks
- Built interactive dashboards to track KPIs, SLA performance, and customer service metrics across accounts
- Utilized SAP and Salesforce data to improve reporting accuracy and support efficient account management
- Performed data validation and reconciliation to ensure consistency across customer, order, and operational systems
- Identified process improvement opportunities that reduced manual work and increased team efficiency.
Workflow Coordinator
Integreon
Remote
01.2019 - 06.2021
- Monitored workflow data and project metrics to ensure timely delivery and resource optimization
- Analyzed operational processes to identify inefficiencies and improve team productivity
- Maintained data accuracy and supported reporting for performance tracking and quality assurance
- Assisted in documenting processes and controls aligned with ISO standards
- Provided data insights to support decision-making and workflow improvements
Escrow Specialist
Wells Fargo
Remote
02.2017 - 01.2019
- Opened, managed, and closed escrow accounts for real estate transactions
- Reviewed and verified contracts, title documents, and financial records to ensure accuracy and compliance
- Coordinated communication between buyers, sellers, lenders, agents, and title companies throughout the closing process
- Ensured all contract terms and conditions were met prior to disbursement of funds
- Prepared settlement statements, closing disclosures, and other required escrow documentation
- Disbursed funds accurately to all parties, including sellers, lenders, and agents
- Maintained compliance with state regulations, company policies, and escrow procedures
- Monitored transaction timelines to ensure timely and efficient closings
- Resolved discrepancies and issues related to documentation, payments, or account balances
Education
Bachelor of Arts - Business Administration
Dickinson State University
Dickinson, ND12.2022
Skills
Excel (Pivot Tables, VLOOKUP, Formulas)
SQL
Power BI
Tableau
SAP
Salesforce
Python
Timeline
Data & Operations Analyst
DXC Technology
06.2023 - Current
Customer Data Analyst
Grainger
06.2021 - 05.2023
Workflow Coordinator
Integreon
01.2019 - 06.2021
Escrow Specialist
Wells Fargo
02.2017 - 01.2019
Bachelor of Arts - Business Administration
Dickinson State University