Customer Service professional providing excellent service towards a customers needs on a daily basis.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist
Loancare Servicing Center
3637 Sentara Way, Virginia Beach, VA 23452
02.2024 - Current
Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Enhanced customer satisfaction by addressing and resolving issues in a timely manner..
Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives.
Customer Service Representative
Advanced Sterilization Products
Remote
08.2023 - 01.2024
Provide medical facilities including orthodontists, hospitals and dentists with high end sterilization products
Process returns and RGA’s for non perishable sterilization products and update recipients regarding order status
Provide accurate sales and excellent customer service experience, supporting a healthy relationship with our clients throughout the day
Retail Parts Pro
Advanced Auto Parts
5354 McArdle Rd Corpus Christ TX 78411
07.2022 - 08.2023
Manage store operations after hours including closing, cash drawer/safe counts, inventory management, and restocking
Deliver parts to partnered mechanics and retailers, ensuring timely and accurate deliveries
Provide expert assistance to walk-in customers, identifying their automotive needs and offering suitable solutions
Member Services
Nutri System
1100 Virginia Drive, Suite 175, Fort Washington,PA
12.2020 - 01.2022
Assisted HP members with fitness benefit inquiries over the phone, offering information on participating locations and program details
Enlisting qualified HP members to our silver sneakers benefit and enrolling new members during open enrollment
Ensured a positive member experience by providing excellent customer service and support
Debt Collector
Transworld System’s
Remote
02.2019 - 12.2020
Make outbound calls on behalf of our clients regarding outstanding balances provide a reasonable settlement to our debtors, ensuring we settle the balance in a way that helps both our debtors and the clients we work for