Summary
Overview
Work History
Education
Skills
Timeline
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Couree Howard

Huntingdon Valley,PA

Summary

Customer Service professional providing excellent service towards a customers needs on a daily basis.

Overview

6
6
years of professional experience

Work History

Customer Experience Specialist

Loancare Servicing Center
3637 Sentara Way, Virginia Beach, VA 23452
02.2024 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner..
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives.

Customer Service Representative

Advanced Sterilization Products
Remote
08.2023 - 01.2024
  • Provide medical facilities including orthodontists, hospitals and dentists with high end sterilization products
  • Process returns and RGA’s for non perishable sterilization products and update recipients regarding order status
  • Provide accurate sales and excellent customer service experience, supporting a healthy relationship with our clients throughout the day

Retail Parts Pro

Advanced Auto Parts
5354 McArdle Rd Corpus Christ TX 78411
07.2022 - 08.2023
  • Manage store operations after hours including closing, cash drawer/safe counts, inventory management, and restocking
  • Deliver parts to partnered mechanics and retailers, ensuring timely and accurate deliveries
  • Provide expert assistance to walk-in customers, identifying their automotive needs and offering suitable solutions

Member Services

Nutri System
1100 Virginia Drive, Suite 175, Fort Washington,PA
12.2020 - 01.2022
  • Assisted HP members with fitness benefit inquiries over the phone, offering information on participating locations and program details
  • Enlisting qualified HP members to our silver sneakers benefit and enrolling new members during open enrollment
  • Ensured a positive member experience by providing excellent customer service and support

Debt Collector

Transworld System’s
Remote
02.2019 - 12.2020
  • Make outbound calls on behalf of our clients regarding outstanding balances provide a reasonable settlement to our debtors, ensuring we settle the balance in a way that helps both our debtors and the clients we work for

Education

GED - Culinary Arts

Pittsburgh Job Corps Center
01.2019

HSD - undefined

Abington Senior High School
07.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Microsoft Excel
  • Microsoft outlook
  • Order processing
  • Documentation
  • Microsoft Office Suite

Timeline

Customer Experience Specialist

Loancare Servicing Center
02.2024 - Current

Customer Service Representative

Advanced Sterilization Products
08.2023 - 01.2024

Retail Parts Pro

Advanced Auto Parts
07.2022 - 08.2023

Member Services

Nutri System
12.2020 - 01.2022

Debt Collector

Transworld System’s
02.2019 - 12.2020

GED - Culinary Arts

Pittsburgh Job Corps Center

HSD - undefined

Abington Senior High School
Couree Howard