Courtenay Brooks

• Energetic, dedicated Retail Manager with strong interpersonal skills. Operations, Specialty Sales and Merchandising background. Quick learner who has been consistently recognized for my ability of becoming an expert in new areas. Consistent focus on customer service and issue resolution. Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Long-time interest in Human Resources and Staffing. Well-developed Leadership skills.Professional Experience Overview Dynamic and performance-driven leader with strong organizational, customer service, and communication skills. Multi-disciplinary with emphasis in operations, merchandising, services and people development.
• Pick, pack and shipping supervisor
• Empowered and inspired all associates to make an emotional connection with customers, including fostering a positive public relations through community involvement and in- store workshops.
• Analyzed and interpreted sales and financial reporting to assess opportunities and determine successes in key areas and provide guidance to store team to consistently improve in opportunities.
• Drive the development of store leadership teams by conducting annual and midyear reviews, reviewing individual development plans.
• High-impact communicator effectively presenting and conveying information through written and verbal contact with customers, team members, and vendors
• Supported talent management efforts by monitoring the succession planning and selection process as well as challenging and empowering associates on individual development plans.
• Facilitated customer satisfaction through immediate resolution of conflicts for strengthened client retention and loyalty.
• Drive customer loyalty initiatives and productivity gains through effective and efficient customer relationship management.
• Delivered consistent results in sales, service and profitability through operational excellence.

Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

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