Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtenay Oliver

Baltimore,MD

Summary

Seeking a position in life to utilize skills and abilities and achieve professional growth while being resourceful, innovative and flexible. To add valuable assets to company or organization esteemed organization as an active worker. Accomplished Program Coordinator well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Program Coordinator position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level career position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished the role of an program coordinator well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.

Overview

2
2
years of professional experience

Work History

Program Coordinator

Little Light Urban Ministries
05.2022 - 08.2024
  • Coordinated and oversaw Little Lights Urban Ministries and assisted 20 students in low income community
  • Assisted Director by organizing students records and completed special projects for corporate
  • Managed after-school and summer camp
  • Updated parents on students' progress on daily basis and counseled students in danger of failing
  • Input attendance data into ASAP connected system and entered time sheet data into ADP system
  • Established and maintained relationships with key stakeholders.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility
  • Provided ongoing direction and leadership for program operations.
  • Strengthened academic, social and physical education program offerings for area youth.
  • Incorporated understanding of multiple learning modalities and leveraged assessments to develop personalized enrichment curricula.
  • Built recruitment and retention plans to maintain full roster of program participants.
  • Provided leadership, guidance and support to staff members.

Help Desk Specialist

YMCA
  • Field incoming help requests from end users via both telephone and email in courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Escalate problems (when required) to appropriately experienced technician
  • Apply diagnostic utilities to aid in troubleshooting
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on internet to aid in problem resolution
  • Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
  • Test fixes to ensure problems has been adequately resolved
  • Perform post-resolution follow-ups to help requests
  • Develop help sheets and frequently asked questions lists for end users.
  • Walked user through series of steps to determine problem and implement likely solution
  • Provided end-user system and equipment training

Audio/ Video Visual Specialist

PSAV Presentation Services
    • Set up projection packages and audio visuals need for clients coming to facility to hold their corporate meeting
    • Able to operate VTC equipment and troubleshoot connectivity problems
    • Set up 4 channel and 16 channel mixers
    • Set up pipe and drape when needed
    • Provided technical support for meetings, and conferences
    • Connecting laptops, computers, and tablets to projectors
    • Provided technical support for audio visual systems
    • Assists in pulling and terminating of control, shielded, power, and network cables and supervises Connections to make sure that all wirings will be done according to plans
    • Excellent communication skills with clients.

Education

High School Diploma -

Booker T. Washington Public Charter School
Washington DC
06.2011

Skills

  • Hiring and Recruitment Knowledge
  • Expense Tracking
  • Prop Selection
  • Broadcasting Materials Preparation
  • Task Delegation
  • Program Management
  • Employee Work Scheduling
  • Staff Evaluations
  • Corrective Actions
  • Payroll Submission
  • Program and Classroom Management
  • Schedule Staff
  • Team Oversight
  • Office Administration
  • Scheduling proficiency

Timeline

Program Coordinator

Little Light Urban Ministries
05.2022 - 08.2024

Help Desk Specialist

YMCA

Audio/ Video Visual Specialist

PSAV Presentation Services

High School Diploma -

Booker T. Washington Public Charter School
Courtenay Oliver