COURTENAY OLIVER
Washington
Summary
Seeking a position to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible. To add valuable assets to a company or organization esteemed as an active worker.
Overview
12
12
years of professional experience
Work History
Assistant Teacher
Fitness Fun & Games
04.2025 - 01.2026
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Shifted between formal and informal methods of teaching to keep students engaged.
Customer Service Representative
Library Management System
11.2024 - 03.2025
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
Program Coordinator
Little Lights Urban Ministries
05.2022 - 08.2024
- Coordinated and oversaw Little Lights Urban Ministries and assisted 20 students in low income communities.
- Assisted Director by organizing students records and completing special projects for corporations.
- Managed after-school and summer camp.
- Updated parents on students' progress on a daily basis and counseled students in danger of failing.
- Input attendance data into attendance connected system and entered time sheet data into ADP system.
- Created fliers to increase attendance at meetings and presentations.
- Created Excel system and input data on absences makeup dates
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Provided ongoing direction and leadership for program operations.
Audio/ Video Visual Specialist
PSAV Presentation Services
03.2015 - 03.2020
- Set up projection packages and audio visuals needed for clients coming to the facility to hold their corporate meeting.
- Able to operate VTC equipment and troubleshoot connectivity problems.
- Set up 4 channel and 16 channel mixers.
- Set up pipe and drape when needed.
- Provided technical support for meetings, and conferences.
- Connecting laptops, computers, and tablets to projectors.
- Provided technical support for audio visual systems.
- Assists in pulling and terminating of control, shielded, power, and network cables and supervises Connections to make sure that all wirings will be done according to plans.
Help Desk Specialist
YMCA Washington DC
06.2014 - 08.2014
- Field incoming help requests from end users via both telephone and email in courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Escalate problems (when required) to appropriately experienced technicians.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution.
- Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problems have been adequately resolved. Perform post-resolution follow-ups to help requests.
- Develop help sheets and frequently asked questions lists for end users.
Education
High School Diploma -
Booker T. Washington Public Charter School
Washington DC06.2011
Skills
- Hiring and Recruitment Knowledge
- Expense Tracking
- Prop Selection
- Broadcasting Materials Preparation
- Task Delegation
- Program Management
Timeline
Assistant Teacher
Fitness Fun & Games
04.2025 - 01.2026
Customer Service Representative
Library Management System
11.2024 - 03.2025
Program Coordinator
Little Lights Urban Ministries
05.2022 - 08.2024
Audio/ Video Visual Specialist
PSAV Presentation Services
03.2015 - 03.2020
Help Desk Specialist
YMCA Washington DC
06.2014 - 08.2014
High School Diploma -
Booker T. Washington Public Charter School