Summary
Overview
Work History
Education
Skills
Timeline
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Courtenei Rose

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Home School Teacher

Independantly Employed
01.2021 - Current
  • Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Increased student motivation by implementing engaging activities and interactive teaching techniques.
  • Encouraged intellectual curiosity by incorporating stimulating topics outside traditional subject matter into lesson plans.
  • Adapted teaching methods and lesson plans to changing student needs.
  • Supported social-emotional growth by integrating character education lessons that foster empathy, resilience and selfawareness.
  • Ensured a safe and inclusive learning environment by addressing any behavioral issues promptly and with sensitivity, reinforcing the importance of respect for oneself and others.

Amazon Driver

Amazon
04.2022 - 02.2024
  • Performed all package handling with 100% accuracy
  • Provided solutions to customer queries and issues, and coached and trained new hires
  • Leveraged strong product knowledge to educate customers
  • Pay raise within 2 months after initial hiring as Amazon Driver
  • Earned 1 'Employee' award
  • Deliver packages in safe and efficient manner.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Customer Service Rep/Debt Collection Agent

FMA Alliance
02.2016 - 08.2018
  • Concurrent with education, provided attentive customer service
  • Maintained rapport with customers
  • Provided customers with debt information and negotiation practices and emailed over settlements
  • Earned bonus for maintenance of high debt collections
  • Handling inbound and outbound calls to consumers as well as corresponding through email
  • Ensuring all clients remained informed on their outstanding debts and deadlines
  • Data Entry
  • Payment processing
  • Maintained or exceeded set goals each month
  • Helping customers with payment plan options
  • Faxing information/Sending email.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Informed clients of policies and procedures.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
  • Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
  • Presented feedback to management on customer service trends and improvement areas.

Raven’s Hope International
07.2013 - 02.2014
  • Assisted with office paperwork and accounting
  • Enhanced each resident student's experience by providing information, direction, guidance, friendship, and support
  • Worked with other staff to ensure that there are no facility issues
  • Attended to resident safety and security, as well as ensure residents followed housing policies to maintain a respectful environment
  • Educate residents on their actions and decisions while informing them about how their actions impact an entire community
  • Primary responder to emergencies
  • Participated in International Mission trips to Phnom Penh, Cambodia 7/2013 & Port Au Prince, Haiti 8/2012.

Education

Associate's Degree - Substance Abuse Counseling

Lone Star College
06.2027

High School Diploma -

Atascocita High School
Houston, Texas
01.2013

Skills

  • Microsoft Office Suite
  • Power Point
  • Data Input
  • Excel
  • Problem-Solving
  • Customer service and care
  • Relationship Building
  • Organizational Skills
  • Goal-oriented mindset
  • Persuasive Speaking
  • Conflict Resolution
  • Information documentation
  • Flexible Schedule

Timeline

Amazon Driver

Amazon
04.2022 - 02.2024

Home School Teacher

Independantly Employed
01.2021 - Current

Customer Service Rep/Debt Collection Agent

FMA Alliance
02.2016 - 08.2018

Raven’s Hope International
07.2013 - 02.2014

Associate's Degree - Substance Abuse Counseling

Lone Star College

High School Diploma -

Atascocita High School

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Courtenei Rose