Courteney Barker
Lancaster
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer or patient needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
8
8
years of professional experience
Work History
Enrollment and Billing Specalist
Anthem
03.2021 - Current
- Utilized effective active listening, interpersonal and communication skills in collaborating with different individuals on daily basis.
- Supported members through navigation of enrollment process to facilitate optimal decisions.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Processed and sent invoices, adjustments and credit memos to customers.
- Investigated and resolved issues to maintain billing accuracy.
Pre Op Coordinator
High Desert Medical Group
01.2017 - 03.2021
- Accessed patient medical history, current medications and pre-procedure instructions to confirm adherence and respond to questions.
- Supported successful administration of care plans by communicating with cross-functional teams.
- Processed and reviewed surgery referrals
- Maintained strict confidentiality with adherence to HIPAA guidelines and regulations.
- Investigated rejected and denied claims, correcting applicable coding.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Education
Clinical Medical Assistant -
High Desert Medical College
Lancaster, CA08.2015
High School Diploma -
Quartz Hill High School
Lancaster, CA05.2013
Skills
- Re-Credentialing Request Follow up
- Effective Written and Verbal Communication
- Special Projects
- Reporting and File Reviews
- Healthcare Knowledge
- Recordkeeping and Data Input
- Microsoft Office
- People Skills
- Critical Thinking
- Customer Service
- Planning & Organizing
- Data Management
Timeline
Enrollment and Billing Specalist
Anthem
03.2021 - Current
Pre Op Coordinator
High Desert Medical Group
01.2017 - 03.2021
High School Diploma -
Quartz Hill High School
Clinical Medical Assistant -
High Desert Medical College
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