Courteney Kay
San Francisco,CA
Summary
Detail-oriented individual and team player with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Professional and hardworking, always seeking to do the best to support the people and animals around me.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dog Walker/ Support Staff
It's The Pits Dog Rescue
01.2016 - Current
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Followed optimal schedules for animals as set by owners or supervisors.
- Fed, walked, and cared for dogs.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
Volunteer Coordinator
ALMA- Animal Lives Matter Always
03.2022 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Worked with program teams to identify and match volunteers with appropriate activities.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
Substitute Teacher
Bay Teachers/ Education Team
01.2017 - Current
- Engage students, developing team-building activities that enhanced student motivation
- Collaborate with teachers in developing long-term plans for struggling students and provided hands-on support to students with learning differences
- Follow school policies, teacher guidelines, and student IEPs to ensure student safety and achieve learning outcomes
- Lead group activities for 33+ high school students, promoting social interaction and learning in a friend circle
Brand Ambassador/Sales & Communication Trainer
Part-Time/ Consulting Professional Staffing Services
01.2017 - Current
- Coach brand ambassadors on core messaging and how to effectively engage with guests- showcasing the client's brand and leading attendees through experiences to help sell company products and vision
- Greet every guest coming to booth, lead guest/ media tours, and highlight client's top innovations, products, programs, and company values to thousands of visitors
- Play the role of connector engaging with a wide variety of people and counseling them on where to go/ who to meet and directing potential talent applicants to recruiters on-site
Founder/Relationship Counselor
Courteney Kay Connections-Coaching & Matchmaking
01.2015 - Current
- Mentor clients, facilitate trainings and identify growth areas- holding clients accountable to their assigned activities to meet their goals
- Package, market, and sell services, educate clients on offerings, present proposals, and serve clients from start to finish treating them with the utmost care
- Oversee client/ member communications, respond to all inquiries, meet clients for consultations, on-board clients, make introductions, and counsel them throughout the coaching and matchmaking journey
Counselor/Sales Trainer
California Institute of Integral Studies
01.2022 - 01.2024
- Counsel prospective students and help them pursue graduate studies in psychology and mental health
- Consult with prospective students learning about their goals and interests, matching them to the right program and guiding them through full admissions process
- Create marketing materials and deliver presentations to promote academic programs/ showcase student experience and school
- Plan and host special events to build community and educate/ inspire prospective students
- Train other counselors on effective strategies to connect with prospective students and move them forward towards pursuing a program
Head of Community/ Outreach
Coral Protocol
01.2018 - 01.2019
- Represent company at industry events and conferences educating people on the product/ vision and helping identify synergies and potential partnership/ sales opportunities
- Build out, market, and facilitate community outreach program CoralConnects to build up sales pipeline, connect members of the industry and build brand awareness
Founder/Head of Community
GameChanger Women Unite
01.2015 - 01.2018
- Support a community of over 700 female members, facilitating spaces for meaningful conversations and connections
- Organize 20+ events including guided mastermind sessions and speaker events about social impact, women's empowerment and education
- Maintain and strengthen relationships with community members and recruit new members through partnerships and community outreach
West Coast Director/Head of Premium Client Services
Dating Ring
01.2014 - 01.2015
- Spearhead and manage premium matchmaking/coaching service, launch two new markets
- Interview and on-board thousands of applicants into Dating Ring platform, perform data entry, track member progress and make improvements to member experience
- Sell matchmaking, coaching and events packages, set up introductions, provide feedback, and manage client experience, sales, events, and recruitment of new members
- Source, staff and train new matchmakers/ coaches, educating them on best practices
- Execute marketing, PR and media initiatives to grow clients/ userbase, plan special events and run/
Member Experience Manager/Lead Matchmaker
Grouper
01.2013 - 01.2014
- Lead client relations and customer service of five Grouper markets across the U.S
- Match and coordinate hundreds of Grouper events per week while maintaining constant communication with thousands of Grouper attendees each week
- Review Grouper applications, update membership data, and improve matching process, algorithm and systems
- Brainstorm new sales offerings/packages for Grouper members and conduct member surveys
Sales Leasing Consultant
The Irvine Company
01.2012 - 01.2013
- Lease high-end luxury apartments matchmaking guests to the ideal apartment
- Provide consultations with clients and lead them on guided tours showcasing the property, amenities and available apartments
- Create experiential marketing campaigns including community and partner outreach programs to generate traffic to the property
- Respond with positivity to all resident inquiries and requests, delegating tasks as necessary to internal teams
Education
Bachelor of Arts - Public Relations & Political Science
University of Southern California
Los Angeles05.2011
Skills
- Customer Service
- Coaching & Facilitation
- Training
- Animal Care
- Advising Counseling
- Relationship Management
- Outreach & Recruitment
- Event Production & Coordination
- Team Leadership
- Public Relations
- Experiential Marketing
- Brand Representation
- Community Building
- Program Management
Websites
Certification
- Life Coaching Certification
- Business Coaching Certification
- NLP Certification
Activities
- Vice President of Communications, Alpha Lambda Delta & Gamma Sigma Alpha Honor Societies
- President, USC Trojan Health Network
Timeline
Volunteer Coordinator
ALMA- Animal Lives Matter Always
03.2022 - Current
Counselor/Sales Trainer
California Institute of Integral Studies
01.2022 - 01.2024
Head of Community/ Outreach
Coral Protocol
01.2018 - 01.2019
Substitute Teacher
Bay Teachers/ Education Team
01.2017 - Current
Brand Ambassador/Sales & Communication Trainer
Part-Time/ Consulting Professional Staffing Services
01.2017 - Current
Dog Walker/ Support Staff
It's The Pits Dog Rescue
01.2016 - Current
Founder/Relationship Counselor
Courteney Kay Connections-Coaching & Matchmaking
01.2015 - Current
Founder/Head of Community
GameChanger Women Unite
01.2015 - 01.2018
West Coast Director/Head of Premium Client Services
Dating Ring
01.2014 - 01.2015
Member Experience Manager/Lead Matchmaker
Grouper
01.2013 - 01.2014
Sales Leasing Consultant
The Irvine Company
01.2012 - 01.2013
- Life Coaching Certification
- Business Coaching Certification
- NLP Certification
Bachelor of Arts - Public Relations & Political Science
University of Southern California
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