Courteney Lee
Conroe,TX
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
5
5
years of professional experience
Work History
Paraprofessional, Sped
Conroe ISD
08.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Account Rep
Omni Interactions
03.2020 - 05.2022
- Answer calls regarding the Unemployment benefits, file weekly claims at customer request, schedule complex callbacks, guide clients on how to set up the online interface
- Discuss weekly and yearly benefit amounts.
- Reviewed accounts for delinquencies and other ongoing issues.
- Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
Document Processor
K12 Schools
12.2019 - 02.2020
- Identified errors and suggested appropriate edits.
- Process documents that have been sent in for students eligibility, process legal documents for various schools, request documents from previous school
- Conduct document audits, adhere to school deadlines, follow all school issued DP Guidelines.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
Account Rep
Kelly Services
07.2019 - 01.2020
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Analyzed accounts for delinquencies and other ongoing issues.
Education
BBA - Business Administration And Management
University of Maryland-Global Campus
05.2026
Diploma -
Humble high school
05.2007
Skills
- Microsoft Office
- Effective Communication
- Small Group and Individual Assistance
- Calm and Patient Demeanor
- Data Collection
- Classroom Organization
- Classroom support
- Teacher Assistance
- Computer Skills
- Student Supervision
- Instructional support
- Documentation
Timeline
Paraprofessional, Sped
Conroe ISD
08.2022 - Current
Account Rep
Omni Interactions
03.2020 - 05.2022
Document Processor
K12 Schools
12.2019 - 02.2020
Account Rep
Kelly Services
07.2019 - 01.2020
BBA - Business Administration And Management
University of Maryland-Global Campus
Diploma -
Humble high school
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