Courtland Davis
Summary
Adept Technical Support Specialist with a proven track record at Stratix Solutions Group, enhancing customer satisfaction through expert resolution of complex technical and networking issues. Skilled in machinery operation and technical troubleshooting, I excel in remote IT implementation and incident management.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist
Stratix Solutions Group
06.2024 - Current
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
AV Technician
Chanega
08.2023 - 01.2024
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
- Ensured smooth transitions between speakers at conferences by closely monitoring audio levels and adjusting as needed for optimal sound quality.
Machine Operator
Tribal Manufacturing
01.2020 - 10.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Skills
- Technical Troubleshooting
- Remote IT Implementation
- Remote Support
- Incident Management
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
Timeline
Technical Support Specialist
Stratix Solutions Group
06.2024 - Current
AV Technician
Chanega
08.2023 - 01.2024
Machine Operator
Tribal Manufacturing
01.2020 - 10.2022
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