Courtlin Ross
Post Falls,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Swim Instructor
Kroc Center
2023.08 - Current
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
Lifeguard
Kroc Center
2022.09 - 2023.10
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
Carousel Attendent
Coeur D' Alene Carousel Foundation
2021.06 - 2022.09
- Enhanced customer satisfaction by providing efficient and courteous service.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Collaborated with team members to improve overall service quality and guest experience.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
Server
Crista Camps And Conferences
2019.10 - 2020.03
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Acellus
Kansas City, MO (attended Online)03.2023
Skills
- Incident Reporting
- Relationship Building
- Customer Service
- Certified Lifeguard
- Issue Resolution
- Flexible Schedule
- Creative Thinking
- Professionalism and Punctuality
Timeline
Swim Instructor
Kroc Center
2023.08 - Current
Lifeguard
Kroc Center
2022.09 - 2023.10
Carousel Attendent
Coeur D' Alene Carousel Foundation
2021.06 - 2022.09
Server
Crista Camps And Conferences
2019.10 - 2020.03
High School Diploma -
Acellus
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