Courtlynn Kelly
Jacksonville,FL
Summary
Dedicated and adaptable professional with a strong background in customer service, sales, fraud and more. Skilled in problem-solving, communication, and time management. Currently seeking a new career path or journey to leverage my diverse skill set and passion for delivering exceptional service in a dynamic environment.
Overview
3
3
years of professional experience
Work History
Stock Clerk
Mayport Commissary
07.2023 - Current
- Service Excellence Focus: Ensured a visually appealing and well-organized store environment, emphasizing customer satisfaction as a priority during nightly stocking operations.
- Attention to Customer Needs: Maintained freshness and integrity of perishable items through rigorous quality checks, exceeding customer expectations and ensuring their trust in our products.
- Efficient Resource Management: Implemented stock rotation strategies to minimize waste and enhance cost control, aligning actions with our commitment to providing value to customers.
- Safety and Compliance Adherence: Prioritized adherence to safety protocols and company policies, contributing to a secure work environment essential for delivering exceptional customer service.
Sales and Marketing Coordinator
Community First Igloo
03.2023 - 08.2023
- Consultative Engagement: Spearheaded the development of social media platforms, effectively connecting with customers to understand their needs and promote engagement with our brand.
- Customer-Centric Solutions: Enhanced website functionality to provide seamless access to information, ensuring customers can easily access relevant services to meet their financial needs.
- Proactive Sales Initiatives: Orchestrated various events to drive sales, employing innovative strategies to exceed customer expectations and foster long-term relationships.
- Relationship Building: Fostered lasting customer relationships through exceptional engagement skills, identifying opportunities to personalize interactions and deliver tailored solutions.
Fraud Protection and Customer Service
Fanatics Inc.
10.2022 - 03.2023
- Client-Centered Security: Managed daily orders with a focus on fraud prevention, ensuring the safety and security of our customers' transactions.
- Efficient Issue Resolution: Streamlined order processing and effectively addressed disputes, demonstrating a commitment to resolving customer concerns promptly and effectively.
- Collaborative Problem-Solving: Worked collaboratively with the team to ensure customer satisfaction, employing a team-oriented approach to meet service goals.
Fan Advocate
Fanatics Inc.
03.2021 - 03.2023
- Dedication to Customer Satisfaction: Provided exceptional customer service, prioritizing the diverse needs of passionate fans to ensure their satisfaction and loyalty.
- Expertise and Knowledge: Maintained an extensive knowledge base of sports landscape, engaging fans with authority and enthusiasm to enhance their experience.
- Timely Resolution: Investigated and resolved escalated situations promptly, demonstrating accountability and dedication to delivering superior service, aligning with service-oriented objectives.
Education
Bachelor of Science - Sport Management
University of North Florida
Jacksonville, Florida04.2021
Skills
- Proficient in Excel
- Microsoft Office Proficiency
- Exceptional Customer Service
- Strong Communication Skills
- Computer Literacy
- Social Media Management
- Analytical Abilities
- Effective Time Management
- Data Analysis Skills
- Strong Problem-Solving Abilities
Timeline
Stock Clerk
Mayport Commissary
07.2023 - Current
Sales and Marketing Coordinator
Community First Igloo
03.2023 - 08.2023
Fraud Protection and Customer Service
Fanatics Inc.
10.2022 - 03.2023
Fan Advocate
Fanatics Inc.
03.2021 - 03.2023
Bachelor of Science - Sport Management
University of North Florida
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