Courtlynn Skye Smith
Atlanta,Ga
Summary
Recent biology graduate with a strong academic background in life sciences and hands-on experience in healthcare environments through military service. Proven ability to adapt quickly, work under pressure, and contribute effectively in high-stakes, fast-paced settings. Committed to leveraging strong teamwork, communication, and organizational skills to support healthcare professionals and improve patient outcomes. Eager to apply academic knowledge and military discipline to an entry-level position in the medical field.
Overview
9
9
years of professional experience
Work History
89B-Ammunition Specialist
United States Army Reserve
06.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Developed training materials to enhance staff proficiency and productivity.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Observed packing operations to verify conformance to specifications.
Event Hostess
Mercedes-Benz Stadium
08.2022 - Current
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
- Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
- Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
- Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
- Assisted with post-event cleanup and breakdown, ensuring the venue was returned to its original state in a timely manner for subsequent events.
- Facilitated seamless transitions between event segments through effective communication with other staff members and stakeholders.
- Participated in team meetings and training sessions, staying current on industry trends and best practices for continuous improvement in performance.
Event Hostess
Balloon Museum
02.2024 - 05.2024
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
- Reported any damage or maintenance issues to manager.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced guest experience by providing exceptional and personalized service during events.
- Assisted with special events by working premieres, private screenings and charity events.
After Dark Ambassador
Illuminarium
07.2022 - 09.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Skilled at working independently and collaboratively in a team environment.
Game Attendant Captain
Skyline Park
08.2022 - 06.2023
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Collaborated with team members to improve overall service quality and guest experience.
Team Member
The Protein Bar
02.2019 - 07.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
Sales Associate
Timberland
08.2018 - 01.2019
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Monitored customers for signs of security concerns and escalated issues to management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prioritized helping customers over completing other routine tasks in store.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about sizing, accessories, and merchandise care.
Host
Bubba Gump Shrimp Co.
09.2017 - 12.2018
- Monitored seating area and checked restrooms regularly to keep spotless.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Preloader
UPS Customer Center
08.2017 - 12.2017
- Maximized warehouse space utilization by employing optimal stacking strategies for various types of packages.
- Fostered teamwork among preloaders through open communication channels, resulting in a more cohesive work environment.
- Managed warehouse operations and verified proper shipment procedures.
Cook/Cashier/Server
Highland Market
08.2016 - 12.2016
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Front-end Bagger
Jewel Osco
08.2015 - 12.2015
- Labeled containers, container tags or products.
- Monitored inventory levels to report on shortages or excess.
- Enhanced customer satisfaction by efficiently bagging items according to specific preferences.
- Sorted and stacked finished items.
- Cleaned and maintained production area and equipment.
- Re-packaged damaged or incorrectly packaged items.
Education
Neuqua Valley High School
Naperville, ILClark Atlanta University
Atlanta, GA12.2023
Skills
- Customer Service
- Kitchen equipment operation and maintenance
- Team Leadership
- Efficient multitasking
- Works Well Under Pressure
- Time Management
- Communication Skills
- Military Discipline
- Problem Solving
- Confidentiality
- Teamwork and Collaboration
- Order Verification
- Food presentation
- Sanitation Practices
- Hospitality service expertise
- Hospitality and service industry background
References
Available Upon Request
Timeline
89B-Ammunition Specialist
United States Army Reserve
06.2024 - Current
Event Hostess
Balloon Museum
02.2024 - 05.2024
Event Hostess
Mercedes-Benz Stadium
08.2022 - Current
Game Attendant Captain
Skyline Park
08.2022 - 06.2023
After Dark Ambassador
Illuminarium
07.2022 - 09.2023
Team Member
The Protein Bar
02.2019 - 07.2019
Sales Associate
Timberland
08.2018 - 01.2019
Host
Bubba Gump Shrimp Co.
09.2017 - 12.2018
Preloader
UPS Customer Center
08.2017 - 12.2017
Cook/Cashier/Server
Highland Market
08.2016 - 12.2016
Front-end Bagger
Jewel Osco
08.2015 - 12.2015
Neuqua Valley High School
Clark Atlanta University
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