Courtne Scibilia
Overview
23
23
years of professional experience
Work History
Contact Center Representative
University of Michigan Credit Union
04.2023 - Current
- Assists members with information and transactions regarding their account and performs all member service requests while providing exceptional service
- Provides technical support and assists with troubleshooting situations.
Sea Logistics Operational Specialist
Kuehne + Nagel
08.2020 - 04.2023
- Kept meticulous files related to all sea import and export shipments
- Arrange transport, oversee customs clearance for sea freight.
Sales & Catering
Detroit Foundation Hotel
05.2017 - 03.2020
- Part of the pre-opening team
- Helped build relationships with local companies in the city to bring in new business.
Sales Manager
Sheraton Detroit Metro Airport
06.2016 - 05.2017
- Acquired and maintained a solid base of accounts towards attaining the property's budgeted profit levels
- Targeted accounts with heavy emphasis on proactive solicitation and account saturation.
Sales Administrative Assistant
Detroit Marriott at the Renaissance Center
10.2014 - 06.2016
- Performed a range of operational support activities
- Entered and updated account, contacts, booking information.
Convention Services Manager/Catering & Sales Manager
Hyatt Regency Dearborn
04.2004 - 10.2014
- Served as principal event liaison for clients
- Developed new avenues of revenue generation.
Front Office Coordinator/Event Services Assistant
Ritz-Carlton Hotel Dearborn
08.2001 - 04.2004
- Maintain an inventory of vacancies, reservations and room assignments.
Education
Henry Ford College
Timeline
Contact Center Representative
University of Michigan Credit Union
04.2023 - Current
Sea Logistics Operational Specialist
Kuehne + Nagel
08.2020 - 04.2023
Sales & Catering
Detroit Foundation Hotel
05.2017 - 03.2020
Sales Manager
Sheraton Detroit Metro Airport
06.2016 - 05.2017
Sales Administrative Assistant
Detroit Marriott at the Renaissance Center
10.2014 - 06.2016
Convention Services Manager/Catering & Sales Manager
Hyatt Regency Dearborn
04.2004 - 10.2014
Front Office Coordinator/Event Services Assistant
Ritz-Carlton Hotel Dearborn
08.2001 - 04.2004
Henry Ford College