Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

COURTNEE HEBERT

Missouri City,United States

Summary

Healthcare professional with a strong background in patient care and clinical support. Recognized for reliability, adaptability, and successful collaboration within healthcare teams. Committed to providing excellent care and supporting team goals through exceptional communication and problem-solving skills. Seeking to transition into healthcare compliance after completing an associates in applied science and pursuing a bachelor's degree in applied science.

Overview

15
15
years of professional experience
1
1
Certification

Work History

MD Anderson Main Building(Endoscopy Center)
03.2023 - Current
  • Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations.
  • Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices.
  • Helped patients with personal hygiene by giving them bedpans, baths, backrubs, and assisting them in getting to the bathroom.
  • Prepared and cleaned the medical areas after each use.
  • Identified and reported unsafe situations to the [Job title] to maintain adherence to safety protocols.
  • Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations.
  • Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport.

Nursing Assistant

MD Anderson Cancer Center Mays Clinic
04.2022 - Current
  • Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations.
  • Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices.
  • Helped patients with mobility issues, such as getting in and out of beds, organizing wheelchairs, and setting up assistive devices.
  • Prepared and cleaned the medical areas after each use.
  • Kept meticulous records of nursing assessments, treatments and medications administered, discharge procedures, and follow-up care requirements.

Patient Care Assistant

Houston Methodist Hospital
06.2017 - 05.2021
  • Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations.
  • Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
  • Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations.
  • Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tables or equipment.
  • Gathered vital signs and biological samples to aid in the development of diagnostic plans and ongoing evaluation strategies.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Identified specific needs and provided the highest level of care for the patient's well-being.
  • Evaluated patients to gather medical information such as weight and height measurements, as well as vital signs, in order to assist [Job title] with patient care initiatives.
  • Maintained the confidentiality of patient data and conditions at all times to protect health information.
  • Took vital signs from patients and reported them to the staff nurse or physician, noting any differences from previous measurements.

Patient care assistant

CHI Baylor St. Luke's Medical Center
06.2015 - 01.2017
  • Gathered biological specimens for requested tests and prepared them for transport to the lab.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Gathered vital signs and biological samples to aid in the development of diagnostic plans and ongoing evaluation strategies.
  • Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
  • Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.
  • Identified specific needs and provided the highest level of care for the patient's well-being.
  • Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tables or equipment.
  • Responded to patient requests and needs by answering over [Number] light or bell calls per shift.

Sales Associate

Gap
11.2012 - 12.2016
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
  • Customers received merchandise recommendations based on their needs and preferences.
  • Assisted customers in enrolling in loyalty programs and submitting paperwork.
  • Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Suggested the best merchandise based on the needs and desires of the customer.
  • Used the [Type] register system to ring up customer purchases, process payments, and issue receipts.
  • Worked with other members of the sales team to meet group goals, frequently exceeding quotas by [Number]% or more.

Customer Service Manager

Ross Dress for Less
10.2010 - 10.2012
  • Provided friendly, knowledgeable service and support in response to customer requests.
  • Deal with customer service issues and complaints.
  • Gathered customer feedback and made recommendations to management about [Type] processes, ensuring customer satisfaction in future interactions.
  • Welcomed, greeted, and assisted customers, generating [Amount] of dollars in [Timeframe] sales in a high-traffic store.
  • Was in charge of coordinating the efforts of customer service representatives.
  • Ensure that customers and internal departments are properly communicated with.
  • Oversaw the training and mentoring of new team members in order to increase productivity, accuracy, and customer service.
  • Improved customer satisfaction ratings by following up on all client inquiries until they were resolved.

Education

Associate of Applied Science - Health care management

College Of Health Professions
Houston, TX
03.2025

High School Equivalent -

Hiset
Houston, TX
03.2017

Skills

  • Verbal and written communication
  • Multitasking ability
  • Goal setting
  • Team Leadership
  • Decision making
  • Problem solving
  • Conflict resolution
  • Medical terminology
  • Mentoring and coaching
  • Staff training/development
  • Health information systems
  • Hiring medical personnel
  • Organized
  • File and record management
  • Quality assurance controls
  • Effective leader
  • HIPAA and OSHA regulations
  • Timeline management
  • Customer service
  • Human resources management

Certification

BLS

Timeline

MD Anderson Main Building(Endoscopy Center)
03.2023 - Current

Nursing Assistant

MD Anderson Cancer Center Mays Clinic
04.2022 - Current

Patient Care Assistant

Houston Methodist Hospital
06.2017 - 05.2021

Patient care assistant

CHI Baylor St. Luke's Medical Center
06.2015 - 01.2017

Sales Associate

Gap
11.2012 - 12.2016

Customer Service Manager

Ross Dress for Less
10.2010 - 10.2012

Associate of Applied Science - Health care management

College Of Health Professions

High School Equivalent -

Hiset

Similar Profiles

CREATE PROFILE
COURTNEE HEBERT