Courtnee Lewis
Dallas,TX
Summary
Detail-oriented professional with experience in customer service, claims support, and administrative tasks. Strong problem-solving skills, accurate documentation, and clear communication in fast-paced environments. Committed to delivering quality service and supporting team goals.
Overview
5
5
years of professional experience
Work History
Claim Loss Reporting Specialist
AAA Auto Club Group
Coppell, TX
03.2024 - Current
- Serve as the first point of contact for members by accurately documenting First Notice of Loss (FNOL).
- Provide detailed guidance on glass claims, coverage verification, and claims processes while ensuring regulatory and policy compliance.
- . De-escalate high emotion and complex calls by actively listening, staying calm and delivering clear communication, solution based guidance. Solved concerns and prevented further escalation.
- Utilize multiple claims systems to ensure efficient and accurate documentation.
Title Document Processor
The Best IRS
Remote
12.2022 - 12.2023
- Processed and verified title documentation for accuracy, completeness, and compliance.
- Communicated with claimants and partners to clarify requirements, deadlines, and case status.
- Resolved discrepancies to ensure timely completion of title processing and claims closure.
Service Center Representative
Sedgwick
Remote
01.2021 - 12.2022
- Served as the primary contact for incoming calls and electronic inquiries related to claims.
- Created and documented new claims with accuracy while managing high call volumes.
- Provided claim status updates and escalated urgent issues to adjusters or supervisors.
- Maintained strong attention to detail in documentation and compliance procedures.
Education
High School Diploma - undefined
DeSoto High School
06.2011
Skills
- Claims Reporting & File Review
- Glass Claims Knowledge & Coverage Guidance
- Compliance & Risk Analysis
- Title Document Processing
- Customer & Client Support
- Critical Thinking & Problem Solving
- Verbal & Written Communication
- Multitasking & Prioritization
- Empathy & Relationship Building
Timeline
Claim Loss Reporting Specialist
AAA Auto Club Group
03.2024 - Current
Title Document Processor
The Best IRS
12.2022 - 12.2023
Service Center Representative
Sedgwick
01.2021 - 12.2022
High School Diploma - undefined
DeSoto High School