Courtnee Martin

• Implement and maintain company protocols to ensure smooth daily operations in office.

• Analyzed data related to administrative cost to prepare annual budgets for corporate level management.

• Source vendors for in office needs or events and negotiate contracts, saving $2,000.

• Developed office procedures, increased training efficiency, team productivity and accuracy.

• Assisted in hiring and training temporary employees for special projects, ensuring reediness, service quality and efficiency.

• Developed and maintained successful relationships with vendors, suppliers, and contractors.

• Coordinated special projects and managed schedules.

• Delivered performance reviews, recommending additional training or advancements.

• Developed detailed plans based on broad guidance and direction.

• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Completed in-depth reviews of market conditions and customer preferences.
• Developed and implemented strategies to increase client retention.
• Monitored and analysed customer feedback to identify opportunities for improvement.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving 12% lower prices.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Developed campaigns and specific marketing strategies for clients.

• Assisted in budget prep, expenditure review and budget administration.
• Stayed up to date on Florida laws and licensing requirements to complete accurate and efficient reviews.
• Updated operational records or licensing information using computer terminals.
• Issued public notification of official activities or meetings.
• Updated documents such as municipal codes and city charters.
• Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
• Responded to in-person and telephone requests for information from public, attorneys and other involved parties.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Applied effective time management techniques to meet tight deadlines.