Courtnee Sinclair
Cavalier,ND
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Koda Bank
07.2025 - Current
- Assisted customers with inquiries and account issues, ensuring satisfaction and resolution.
- Processed transactions efficiently, maintaining accuracy in cash handling and record-keeping.
- Utilized CRM software to document customer interactions, enhancing service quality and follow-up actions.
- Educated customers on banking products and services, promoting informed decision-making.
- Collaborated with team members to improve service workflows, increasing overall efficiency.
- Handled customer complaints professionally, employing problem-solving skills for effective resolutions.
- Monitored account activities for potential fraud, ensuring compliance with bank regulations and security protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Order/Sales Manager
Mattfeldt Electric
07.2019 - 05.2025
- Led sales team to exceed quarterly targets through strategic planning and process optimization.
- Developed training programs to enhance product knowledge and sales techniques among staff.
- Analyzed market trends and competitor strategies to identify growth opportunities in new territories.
- Fostered strong customer relationships, resulting in increased client retention and satisfaction rates.
- Ordering parts, calling customers, stocking shelves
Bank Teller
Valley Bank
01.2017 - 07.2019
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries and resolved issues promptly to enhance satisfaction.
- Maintained up-to-date knowledge of banking products and services to provide informed recommendations.
- Trained new tellers on procedures, systems, and customer service best practices to improve team performance.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Education
No Degree - Generals
Miles Community College
Miles City, MT08-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
Timeline
Customer Service Representative
Koda Bank
07.2025 - Current
Order/Sales Manager
Mattfeldt Electric
07.2019 - 05.2025
Bank Teller
Valley Bank
01.2017 - 07.2019
No Degree - Generals
Miles Community College