Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
background-images
Courtnee Strain

Courtnee Strain

Carriere,MS

Summary

Dynamic professional with a proven track record at Maximus, excelling in client relationship building and problem-solving. Recognized for effectively managing high-stress situations and delivering exceptional customer support. Adept at multitasking and maintaining safety compliance, ensuring a positive experience for clients while achieving performance metrics consistently.

Results-oriented professional with track record of managing various projects from inception to completion. Known for high standards and strong focus on achieving results through effective team collaboration and adaptability.

Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service and sales position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Independent Contractor

NexRep
04.2025 - 05.2025
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.

PCA

MDRS
11.2024 - 05.2025
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.

CNA Student

Pearl River County Hospital & Nursing Home
11.2022 - 06.2023
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Improved patient comfort by providing compassionate and empathetic care.
  • Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
  • Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
  • Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.

Customer Service Representative

Maximus
09.2021 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Server

Fujiyama Japanese Steak House & Bar
01.2021 - 08.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Certification - Certified Nursing Assistant

PRS-Nursing Home

No Degree - LPN

Pearl River Community College
Poplarville, MS
12-2020

No Degree - General Studies

Pearl River Community College
Poplarville, MS
08-2018

High School Diploma -

Poplarville Jr. Sr. High
Poplarville, MS
05-2016

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Scheduling
  • Client consultation
  • Quoting and estimating
  • Attention to detail
  • Customer support
  • Problem-solving
  • Time management
  • Data analysis
  • Active listening
  • Teamwork and collaboration
  • Multitasking Abilities
  • Organizational skills
  • Decision-making
  • Multitasking
  • Excellent communication
  • Analytical thinking
  • Interpersonal communication
  • Relationship building

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved client/ consumers questions and information which led to a satisfied client/ consumer.
  • Achieved problem solving sufficiency with client to meet work criteria, goals, and service

Languages

English
Full Professional

Timeline

Independent Contractor

NexRep
04.2025 - 05.2025

PCA

MDRS
11.2024 - 05.2025

CNA Student

Pearl River County Hospital & Nursing Home
11.2022 - 06.2023

Customer Service Representative

Maximus
09.2021 - 10.2022

Server

Fujiyama Japanese Steak House & Bar
01.2021 - 08.2021

Certification - Certified Nursing Assistant

PRS-Nursing Home

No Degree - LPN

Pearl River Community College

No Degree - General Studies

Pearl River Community College

High School Diploma -

Poplarville Jr. Sr. High
Courtnee Strain