Courtnei Harris
Shreveport,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Assistant Manager
1st Franklin Financial
Bossier City, LA
04.2018 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Process loan applications
- Collect accounts to bring accounts current
- Solicit for business
- Organization, filing, maintaining office appearance
Assistant Manager
Security Finance, Financial Services
Bossier City, LA
09.2016 - 04.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Customer service, solicit, organization and filing.
Work From Home Customer Service Agent
Teleperformance USA
Shreveport, LA
01.2014 - 02.2016
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Informed clients of policies and procedures.
- Advised customers about new products and assisted customers in determining best insurance product for needs.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Called prospective clients in market area to explain products offered and qualify leads.
- Established strong customer relationships, building recommendations and loyalty.
- Adopted customer feedback in process and system improvement initiatives.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Processed customer orders quickly and accurately for timely delivery.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Documented calls according to company policies for use in performance measurement and business progress tracking.
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Responded to website and email inquiries within one business days to maintain customer satisfaction and generate positive reviews.
- Developed customer service processes to improve customer satisfaction.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assist with medication change.
- Health insurance enrollment.
Education
No Degree - Accounting
Southern University At Shreveport
Shreveport, LA01.2024
No Degree - Business Administration
Southern University At Shreveport
Shreveport, LA05.2023
Skills
- Closing and Contract Negotiations
- Customer Relationship Management
- Business Development Understanding
- Time Management
- Google Drive
- Complaint resolution
- Inbound outbound calls
- Credit card processing
- Clerical
- Customer Relations
- Product Branding
- Adaptability
- Active listener
- Time management
- Flexibility
- Positivity
- Customer Service and Satisfaction
- Microsoft Office Expertise
- Money Handling
- Sales and Marketing
- Team Motivation
- Strategic Planning
- Delinquency Monitoring
- Call Forwarding
- Customer service skills
- Good telephone etiquette
- Reading comprehension
- Self Motivated
- Compassion
- Critical thinker
- Written communication
Customer service
Awarded customer employee of the month. December 2015
Timeline
Assistant Manager
1st Franklin Financial
04.2018 - Current
Assistant Manager
Security Finance, Financial Services
09.2016 - 04.2018
Work From Home Customer Service Agent
Teleperformance USA
01.2014 - 02.2016
No Degree - Accounting
Southern University At Shreveport
No Degree - Business Administration
Southern University At Shreveport
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