COURTNEI MARTIN
Katy,TX
Summary
Dynamic leader and problem-solver committed to optimizing operations, reducing costs, and enhancing organizational efficiency. Proven ability to make independent decisions and exercise sound judgment, driving significant contributions to company success. As a forward-thinking Global Manager, adept at overcoming challenging objectives while fostering a clear vision that inspires cohesive, high-performing teams. Recognized for a collaborative approach and unwavering commitment to excellence in guiding teams, managing complex projects, and achieving strategic goals.
Overview
12
12
years of professional experience
Work History
Global Function Lead - META
ACCENTURE
Remote
01.2026 - Current
- Evaluated and guided analysts and team leads in task execution, promoting optimal performance and productivity within the team.
- Directed development and implementation of strategic offboarding plans in partnership with clients, focusing on organizational goal alignment.
- Monitored and analyzed processes to ensure optimal performance and compliance.
- Conducted structured 1:1 sessions with tiered functional leads focusing on performance evaluation and identification of process improvement opportunities.
- Coordinated resolution processes for complex issues, acting as the main escalation point for dedicated functions to ensure operational continuity.
- Spearheaded capacity planning initiatives in collaboration with workforce management to align resources with anticipated changes and forecasted attrition.
- Managed operations of global benefits, leave, and accommodation teams to ensure comprehensive support for Meta employees.
Sr. Manager of Global Operations - GOOGLE
RANDSTAD SOURCERIGHT
Remote
11.2021 - 06.2025
- Achieved operational excellence by managing 9 global functions of over 40 employees, including onboarding specialists, trainers, employee engagement specialists, implementation project managers, business process analysts, executive assistants, operation specialists, and billing specialists across NAM, LATAM, APAC, and EMEA. Enhanced team collaboration and engagement through effective leadership. Improved onboarding processes, resulting in a smoother transition for new employees.
- Collaborated with executive leadership and clients to streamline daily global operations.
- Engaged in forecasting and budgeting activities to support strategic financial decision-making.
- Engaged in collaborative discussions during business reviews to enhance operational insights.
- Executed audits and verified accuracy of invoices, billing accruals, and client reporting.
- Monitored and enforced adherence to contract schedules and terms to support operational objectives.
- Engaged with clients to identify needs and co-create innovative strategies for sustainable business growth.
- Led initiatives to develop and refine processes for clients and internal teams. Identified opportunities for improvement and executed solutions to optimize workflow and boost operational efficiency.
- Oversaw global risk and compliance initiatives to uphold contractual obligations.
- Conducted thorough investigations into SLA discrepancies and proposed innovative process improvements for resolution.
- Conducted assessments of work quality delivered by team to ensure alignment with performance standards and client expectations.
- Designed and implemented streamlined systems and procedures aimed at improving operational quality and boosting team efficiency.
- Led ongoing management and employee training programs to support workforce development and operational excellence.
- Managed resource allocation for planned programs aligned with business objectives.
- Oversaw strategic planning for workforce management, focusing on accurate volume predictions and effective capacity utilization.
- Implemented cost-saving strategies to support productivity improvements and operational proficiency in central fulfillment processes.
- Facilitated global consultations and collaborations across multiple workstreams to enhance leadership alignment and escalation solutions.
Office & Engagement Manager
ARRIVE LOGISTICS
Austin, TX
04.2021 - 11.2021
- Designed and executed programs that cultivate a positive workplace culture, benefiting more than 700 employees.
- Developed and executed team-building opportunities to strengthen collaboration and support management objectives.
- Coordinated selection and management of catering vendors for onsite breakfasts, lunches, and happy hours to enhance employee engagement.
- Managed front-line communication for general inquiries and effectively solved office-related problems.
- Monitored and optimized cafe purchasing strategies and budget allocations.
- Achieved high levels of guest satisfaction through effective management of front desk staff. Enhanced operational efficiency by providing leadership to executive assistants in administrative functions. Improved customer experience by directing cafe baristas in service delivery and product excellence.
- Collaborated with facilities staff to resolve onsite issues including maintenance, market replenishment, seating moves, and office space software management.
- Partnered with sales leaders to enhance team motivation through engaging contests and competitions.
- Achieved compliance with COVID-19 protocols through effective oversight of procedures. Enhanced employee safety by managing temperature checks and check-in processes. Improved operational efficiency with thorough safeguarding screening and seating audits. Strengthened contact tracing efforts to mitigate health risks.
- Managed comprehensive travel itineraries, ensuring efficiency and alignment with executive schedules.
- Collaborated with cross-functional teams to identify and implement best practices for operational efficiency.
- Implemented strategies to uphold and elevate company reputation and positive image in served markets.
Lease Coordinator
HARRIS COUNTY
Houston, TX
03.2020 - 04.2021
- Compiled reports, correspondence, and drafts for contract renewals and amendments.
- Facilitated negotiations for new leases and lease renewals with county attorneys, tenants, and landlords.
- Conducted thorough research and documentation assembly to ensure compliance and accuracy in contract production for Harris County leased and owned properties.
- Systematically updated and archived files and records to enhance data management and accessibility.
- Investigated tenant concerns and initiated prompt responses to ensure satisfactory resolutions.
- Coordinated interactions between Harris County tenants and property owners to ensure effective resolution of concerns.
- Maintained detailed records of current leases and associated data, generating reports as required to ensure data integrity.
- Proposed policies and procedures to enhance departmental efficiency and effectiveness.
- Supervised lease inspectors in the timely and accurate completion of essential paperwork.
- Addressed inquiries and processed open record requests from citizens, employees, departments, tenants, property owners, and government entities regarding Harris County lease properties.
- Oversaw daily interactions and information exchange between tenants, property owners, and county departments to support community relations.
- Monitored and enforced lease agreement terms, addressing violations to maintain tenant accountability.
- Undertook special projects to enhance operational efficiency.
- Streamlined task prioritization and problem-solving processes to ensure effective communication and rapport with customers and managers.
- Coordinated the tracking of records, filing of documents, and communication with clients to enhance office efficiency.
Property Administrator
BROOKFIELD PROPERTIES
Houston, TX
04.2018 - 01.2019
- Managed comprehensive processing and coding of accounts payable invoices to ensure timely payments.
- Facilitated vendor relationships by generating accurate purchase orders to streamline supply chain operations.
- Managed processing and generation of all billable charges and rent statements for tenants, including operating expenses.
- Oversaw resolution of all tenant work order requests to ensure timely completion.
- Oversaw staff response time to tenant requests, ensuring timely service delivery.
- Facilitated communication and problem-solving for tenant requests and complaints in a 40-story office building with a diverse portfolio of over 35 companies.
- Assisted property manager with daily operations. Supported tenant communications and inquiries. Aided in maintaining property records and documentation.
- Conducted regular property inspections and maintained budgetary controls to enhance operational efficiency.
- Supported community engagement initiatives by organizing tenant events and collaborative projects.
- Managed processing of expense reports for management using Concur software.
- Verified security clearances and dock access for building personnel.
Membership & VIP Services Coordinator
LIVE NATION / HOUSE OF BLUES
Houston, TX
11.2017 - 02.2018
- Managed service organization and coordinated comprehensive responses to foundation room member inquiries and requests.
- Organized and recorded incoming calls to enhance communication efficiency within foundation sales department.
- Optimized and managed membership database utilizing Salesforce platform.
- Managed and organized ticket retail and dinner reservation requests, ensuring timely fulfillment for all members.
- Assisted members with concierge services, including hotel reservations, car services, and concert ticket procurement.
- Organized logistics and programming for quarterly member events and nightlife activities, ensuring seamless execution and member satisfaction.
- Identified and capitalized on opportunities to sell VIP upgrades, contributing to overall revenue generation.
- Organized and maintained administrative records for foundation sales team activities.
Guest Services Manager
HOUSTON ROCKETS/ TOYOTA CENTER
Houston, Texas
10.2013 - 03.2017
- Directed guest services team of 300 to ensure seamless NBA and venue event operations.
- Oversaw department scheduling and payroll management processes.
- Directed staff activities in accordance with established organizational policies and applicable legal standards to maintain operational integrity.
- Oversaw recruitment and training processes for new hires. Directed work assignments and monitored team performance. Fostered open communication to resolve challenges and enhance team dynamics.
- Ensured compliance with legal standards and maintained financial stability to uphold organizational values.
- Directed operations and ensured smooth execution of NBA basketball games, concerts and third-party events as designated.
- Managed logistics of Toyota Center tours, ensuring seamless scheduling and guide assignments for optimal guest engagement.
- Established and implemented policies and procedures to maintain consistent high-quality service standards.
- Managed customer complaint resolution processes to ensure a positive experience within the arena.
- Developed comprehensive estimates and final budgets to ensure event financial accuracy.
- Streamlined internal communication by establishing clear guidelines for interdepartmental collaboration on guest requests and concerns.
- Analyzed guest feedback to drive improvements and refine service offerings for enhanced customer satisfaction.
- Mitigated guest complaints by proactively addressing potential issues and fostering open communication channels.
- Executed regular performance evaluations of staff members to enhance professional growth and accountability.
- Developed and managed operational policies to enhance guest experience and service quality.
- Addressed guest concerns swiftly and implemented personalized solutions to improve overall satisfaction levels.
Education
High School Diploma -
SALINE HIGH SCHOOL
Saline, LA05-2006
Skills
- Global team management
- Proficient in data analytics
- Strategic partnership development
- Financial management
- Strategic Planning
- Analytical decision-making
- Process optimization
- Cross-functional Team Coordination
- Change management expertise
- Project Planning & Management
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Customer Relationship Management
- Business Analysis and Reporting
- Process improvement
- Operational Excellence
- Strategic workforce planning
- Relationship building and management
- Clear verbal and written communication
- Data Management
- Contract Management
- Cross-functional teamwork
- Cultivating collaborative partnerships
SYSTEMS
- Salesforce
- Google Suite
- Microsoft Suite
- Smartsheet
- Angus
- Yardi
- Concur
- Trip Actions
- Slack
Timeline
Global Function Lead - META
ACCENTURE
01.2026 - Current
Sr. Manager of Global Operations - GOOGLE
RANDSTAD SOURCERIGHT
11.2021 - 06.2025
Office & Engagement Manager
ARRIVE LOGISTICS
04.2021 - 11.2021
Lease Coordinator
HARRIS COUNTY
03.2020 - 04.2021
Property Administrator
BROOKFIELD PROPERTIES
04.2018 - 01.2019
Membership & VIP Services Coordinator
LIVE NATION / HOUSE OF BLUES
11.2017 - 02.2018
Guest Services Manager
HOUSTON ROCKETS/ TOYOTA CENTER
10.2013 - 03.2017
High School Diploma -
SALINE HIGH SCHOOL