Courtnesha Hall
Peoria,AZ (Relocating To GA 2026)
Summary
Strategic security and operations leader with proven success managing data center security operations, multi-site teams, and compliance programs. Known for driving operational excellence, strengthening internal controls, and leading high-performing teams in fast-paced environments. Expertise in audit readiness, risk mitigation, and performance management with a strong track record of promotion and leadership growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Officer (AO)
Securitas Security Services
12.2025 - Current
- Lead daily security operations for a high-security data center environment supporting critical infrastructure
- Manage and oversee a team of security personnel, driving accountability, performance, and compliance adherence
- Serve as primary liaison between site leadership, clients, and operational teams to resolve issues and improve workflows
- Direct audit preparation, reporting, and documentation processes ensuring full compliance readiness
- Oversee onboarding, training, and performance management, improving team effectiveness and retention
Control Room Supervisor
Securitas Security Services
03.2025 - 12.2025
- Supervised control room operations and managed real-time incident response across security systems
- Led team performance and ensured adherence to strict compliance and reporting standards
- Monitored and responded to alarms, CCTV, and access control incidents, minimizing operational risk
Regional Operations Manager (Promoted)
Averhealth
01.2024 - 03.2025
- Directed operations across multiple locations, managing staff, compliance, and service delivery
- Improved operational consistency and compliance through standardized processes and leadership oversight
- Identified key risks and implemented corrective strategies to enhance performance and efficiency
Regional Trainer
Averhealth
07.2023 - 01.2024
- Led multi-site training initiatives, improving employee performance and compliance alignment
- Designed and delivered structured training programs focused on operational excellence
Training Manager (Promoted)
JetStream Ground Services
01.2022 - 07.2023
- Managed training operations and employee development programs across teams
- Increased workforce readiness and reduced operational errors through structured training systems
Trainer / Training Coordinator
JetStream Ground Services
01.2018 - 01.2022
- Delivered onboarding and training programs while completing college education
- Supported compliance initiatives and improved employee performance outcomes
Education
BBA - Business
Arizona State University
09.2020
Skills
- Leadership & Team Management
- Compliance & Audit Readiness
- Risk Management
- Data Center Operations
- Incident Response
- SOP Development
- Training & Development
- Performance Optimization
- Cross-Functional Leadership
Certification
Active Guard Card
Timeline
Administrative Officer (AO)
Securitas Security Services
12.2025 - Current
Control Room Supervisor
Securitas Security Services
03.2025 - 12.2025
Regional Operations Manager (Promoted)
Averhealth
01.2024 - 03.2025
Regional Trainer
Averhealth
07.2023 - 01.2024
Training Manager (Promoted)
JetStream Ground Services
01.2022 - 07.2023
Trainer / Training Coordinator
JetStream Ground Services
01.2018 - 01.2022
BBA - Business
Arizona State University