Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Awards
Timeline
Generic

Courtney Abel

Doylestown

Summary

Hard-working and detailed Human Resources Professional, demonstrating a strong understanding of employee benefits laws and human resource software systems.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Benefits Specialist

The Will-Burt Company
11.2022 - Current
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
  • Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
  • Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
  • Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
  • Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
  • Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
  • Enhanced understanding of benefit offerings with effective communication materials and presentations.
  • Assessed the effectiveness of current benefit programs through regular analysis of utilization data, identifying areas where improvements could be made or costs could be reduced without sacrificing quality offerings for employees.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Streamlined benefits administration processes for improved efficiency and reduced errors.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Collaborated with HR to develop and maintain up-to-date benefits manual.
  • Checked employees' benefits enrollment for accuracy
  • Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
  • Developed comprehensive benefits packages to improve employee satisfaction and retention.
  • Maintained thorough knowledge of industry trends and best practices within the realm of employee benefits, enabling informed decision-making and strategic planning efforts on behalf of the company.
  • Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
  • Built relationships with vendors to foster quality service delivery.
  • Created employee education programs to improve understanding of benefits packages and increase utilization.
  • Provided support during mergers or acquisitions by assisting in the integration of disparate benefits programs into a unified offering for all employees.
  • Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
  • Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
  • Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
  • Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
  • Partnered with vendors to provide employee training on various topics such as retirement planning or health management strategies, empowering staff members to make informed decisions about their personal wellbeing.
  • Coordinated wellness programs that contributed to healthier work environments and increased productivity levels among staff members.

Human Resources Specialist

The Will-Burt Company
12.2021 - 11.2022
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Developed and maintained positive relationships with external vendors to establish trust and rapport.
  • Managed the employee uniform program, ensuring all new hires were fitted and administered uniforms
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.
  • Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
  • Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction.
  • Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
  • Oversaw and managed hiring process and assisted human resources.
  • Participated in industry conferences and networking events to stay current on best practices in human resources management and share insights with the organization.
  • Chairperson of the event planning committee
  • Supported event planning committees in organizing successful functions and activities.
  • Elected member of the Employee Owners Committee


Human Resources Assistant

The Will-Burt Company
03.2018 - 12.2021
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Organized new employee orientation schedules for new hires.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Organized company-wide events for team building purposes, boosting overall morale among employees.
  • Coordinated employee training programs to improve productivity and performance.
  • Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
  • Updated and maintained employee attendance records.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Set up orientations and initial training for new employees.
  • Participated in job fairs to recruit new talent.
  • Converted employee status from temporary to permanent.

Office Admin

Buckeye Sports Center
06.2016 - 03.2018
  • Performed general office administration and management functions.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Worked with lending institutions to secure financing for customers
  • Entered title and boat information into database.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Handled cash and credit card payments accurately.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Completed registration paperwork, verifying accurate customer information.
  • Stored products in inventory locations to maintain inventory accuracy.
  • Verified computer inventory against physical inventory and resolved discrepancies.

Business Development Representative

Downtown Ford Lincoln
01.2015 - 06.2016
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company''s reach within target markets.
  • Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
  • Built relationships with customers and community to promote long term business growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Recorded accurate and efficient records in customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Business Development Representative

Fred Martin Superstore
10.2011 - 01.2015
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
  • Set and achieved company defined sales goals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Kept detailed records of daily activities through online customer database.
  • Contributed to team objectives in fast-paced environment.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Greeter

Fred Martin Superstore
07.2009 - 10.2011
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Acted as first point of contact for visiting clients and customers.
  • Retained knowledge of promotions, products and services for informative customer advice.
  • Collected customer information for the check-in process

Education

Bachelor of Arts - Communication

Kent State University
Kent, OH
05.2011

Skills

  • New employee enrollment
  • Verbal and written communication
  • Healthcare Benefits
  • Benefits Explanation
  • Policy Interpretation
  • HRIS Systems
  • Benefits Administration
  • Employee benefits laws
  • Documentation And Reporting
  • FMLA comprehension
  • New employee orientations
  • Leave Management

Certification

Public Notary since December 2017

Employee Benefits Manager Certification 2023

Additional Information

Outstanding references furnished upon request.

Awards

Poem Published in book, Inside of Me 2006

Timeline

Benefits Specialist

The Will-Burt Company
11.2022 - Current

Human Resources Specialist

The Will-Burt Company
12.2021 - 11.2022

Human Resources Assistant

The Will-Burt Company
03.2018 - 12.2021

Office Admin

Buckeye Sports Center
06.2016 - 03.2018

Business Development Representative

Downtown Ford Lincoln
01.2015 - 06.2016

Business Development Representative

Fred Martin Superstore
10.2011 - 01.2015

Greeter

Fred Martin Superstore
07.2009 - 10.2011

Bachelor of Arts - Communication

Kent State University

Similar Profiles

CREATE PROFILE
Courtney Abel