Courtney Ardister
Canon ,GA
Summary
Skilled Patient Service Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 5 years in the field. Excellent planning and problem-solving abilities. Daily managing of 19 staff members.
Overview
4
4
years of professional experience
Work History
Patient Service Center Manager
MedLink Georgia
06.2020 - Current
- Managed work and performance of more than 19 employees.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Processed payroll for over 19 employees as part of sound human resources and financial management strategies.
- Prepared annual budgets with controls to prevent overages.
- Directed work of [Type] teams to deliver exceptional client experiences.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account patient traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Answered constant flow of patient calls with minimal wait times.
- Updated account information to maintain patient records.
- Managing employees to answer over 23k calls monthly to the practice.
- Assisted patients with medication refill request, patient complaints, and showed empathy when needed to all patients.
Patient Service Center Representative
MedLink Georgia
12.2019 - 06.2020
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of business.
- Greeted patient's warmly to set tone of patient experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive patient relations and coordinated with team members to properly handle requests and questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of patient issues.
- Scheduling patients for over 28 locations and 80+ providers.
- Assisted customers with medication refill requests and with referral follow ups as well.
Education
High School Diploma -
Elbert County High School
Elberton, GA05.2014
Skills
- Financial Reporting
- Staff Leadership
- Operations Oversight
- Team Supervision
- Staff Hiring
- Operations Management
- Compliance Monitoring
- Customer Service
- Training Coordination
- Conflict Resolution
- Problem Solving
- Organizational Skills
Timeline
Patient Service Center Manager
MedLink Georgia
06.2020 - Current
Patient Service Center Representative
MedLink Georgia
12.2019 - 06.2020
High School Diploma -
Elbert County High School
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