Courtney Adelman
San Antonio
Summary
Dynamic customer service professional with a proven track record at Nike, excelling in conflict resolution and building customer loyalty. Recognized for exceptional cash handling skills and a strong work ethic, I consistently deliver empathetic support while maintaining professionalism, ensuring a positive experience that encourages repeat business.
Overview
2024
2024
years of professional experience
Work History
Cashier/Team Trainer
Church’s Chicken
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new employees according to companies rules and procedures
- Built relationships with customers to encourage repeat business.
- Restocked and organized
Customer Service Representative
Nike
01.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Diploma -
Floresville High School
Floresville, TX06.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Cash register operation
- Order taking
- Professionalism and courtesy
Timeline
Customer Service Representative
Nike
01.2021 - 11.2023
Cashier/Team Trainer
Church’s Chicken
Diploma -
Floresville High School
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