Courtney Albright
Zanesville
Summary
Dynamic Facility Administrator with expertise in team leadership, budgeting, and workflow optimization. Proven ability to implement process improvements that enhance patient care and drive operational excellence.
Overview
9
9
years of professional experience
Work History
Facility Administrator
Spero Health
09.2025 - Current
- Managed facility operations, ensuring compliance with health and safety regulations.
- Implemented process improvements that enhanced patient flow within the office.
- Managed team within the office including Counselors and Providers.
- Oversaw budget management, monitoring expenses to align with organizational goals.
- Developed relationships with patients.
- Managed marketing plan to expand services.
Business Owner
Always Sparkle Cleaning Services
11.2023 - Current
- Managed daily operations and scheduling for residential and commercial cleaning services.
- Trained and mentored staff on effective cleaning techniques and customer service standards.
- Implemented quality control processes to ensure high service delivery standards.
- Developed marketing strategies to increase brand awareness and attract new clients.
Director of Quality and Performance Improvement
Hickory Behavioral Hospital
11.2022 - 01.2024
- Developed and implemented comprehensive quality improvement plans across departments to drive operational excellence.
- Facilitates alignment across the continuum between improvement initiatives and the organization's strategic plan.
- Develops and maintains the annual system-wide Quality Assurance Performance Improvement program (QAPI) and deploys improvement initiatives and processes to ensure accomplishment of applicable initiatives, collaborating as needed with organizational leaders and medical staff.
- Acts as a liaison to all quality programs of payors, state and federal entities.
Practice Manager
Genesis HealthCare System
03.2018 - 06.2022
- Led operational initiatives to enhance patient care delivery and streamline practice workflows.
- Oversaw staff performance evaluations, providing feedback and mentoring to improve team efficiency.
- Developed and implemented strategic policies to ensure compliance with healthcare regulations and standards.
- Managed budgeting processes, tracking expenditures to optimize resource allocation within the practice.
- Analyzed office procedures, identifying areas for improvement that enhanced overall service delivery quality.
Patient Experience Data Consultant
Genesis HealthCare System
08.2016 - 03.2018
- Analyzed and managed patient experience survey data using the PRC (Professional Research Consultants) platform to support quality improvement initiatives.
- Generated, interpreted, and delivered detailed reports on patient satisfaction, engagement, and care outcomes for leadership and clinical teams.
- Monitored performance metrics, trends, and benchmarks to identify opportunities for service improvement and patient-centered care enhancements.
- Collaborated with multidisciplinary teams to translate data insights into actionable recommendations.
- Ensured accuracy, integrity, and timeliness of data reporting in compliance with organizational and regulatory standards.
- Provided consultation and guidance on PRC data methodology, dashboards, and survey results interpretation.
- Supported decision-making processes by presenting clear, data-driven insights to stakeholders.
Education
Master of Science - Management
Mount Vernon Nazarene University
Mount Vernon05-2019
Bachelor of Science - Heathcare Administration
Ohio University
Athens05-2017
Skills
Team Leadership
Business Development
Conflict Management
Organization
Marketing
Budgeting
Workflow Optimization
Timeline
Facility Administrator
Spero Health
09.2025 - Current
Business Owner
Always Sparkle Cleaning Services
11.2023 - Current
Director of Quality and Performance Improvement
Hickory Behavioral Hospital
11.2022 - 01.2024
Practice Manager
Genesis HealthCare System
03.2018 - 06.2022
Patient Experience Data Consultant
Genesis HealthCare System
08.2016 - 03.2018
Master of Science - Management
Mount Vernon Nazarene University
Bachelor of Science - Heathcare Administration
Ohio University