Courtney Alley
Beals,ME
Summary
Dedicated pharmacy professional with proven expertise in pharmacy operations management and exceptional teamwork abilities. Spearheaded the Rite Aid to Walgreens conversion, enhancing efficiency and compliance. Known for problem-solving skills and fostering patient loyalty through personalized care. Proficient in computer systems with a track record of improving accessibility and customer satisfaction in rural communities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
Walgreens
Machias, ME
02.2017 - Current
- Dispensed and verified patient prescription orders in a high volume store averaging 3000 prescriptions per week.
- Effectively resolved insurance rejections and other billing issues.
- Educated patients on prescription and over-the-counter medications.
- Supported clinical services such as immunizations administration and COVID testing, leading to increased accessibility in a rural community.
- Developed strong relationships with patients creating a loyal client base resulting in repeat business.
Pharmacy Manager
Rite Aid / Walgreens
09.2018 - 02.2023
- Executed pharmacy conversion from Rite Aid to Walgreens, implementing new computer processing systems, policies, workflow.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Played an active role in the hiring process.
- Collaborated with store manager to maintain daily operations.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
Pharmacy Intern
Rite Aid
09.2016 - 09.2018
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
- Calculated dosage, filled prescriptions, and prepared prescription labels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
City Drug Store
07.2012 - 08.2016
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging for both retail and long term care facility medication orders.
- Maintained a clean and organized work environment to optimize workflow.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Doctor of Pharmacy -
Husson University School of Pharmacy
Bangor, ME05-2018
Skills
- Pharmacy operations
- Immunization administration
- Teamwork and collaboration
- Problem-solving abilities
- Organizational skills
- Computer skills
- Multitasking
- Reliability
Certification
- Pharmacy Based Immunization Delivery Certificate – American Pharmacists Association.
- Basic Life Support for Healthcare Providers – Red Cross.
Timeline
Pharmacy Manager
Rite Aid / Walgreens
09.2018 - 02.2023
Staff Pharmacist
Walgreens
02.2017 - Current
Pharmacy Intern
Rite Aid
09.2016 - 09.2018
Pharmacy Technician
City Drug Store
07.2012 - 08.2016
- Pharmacy Based Immunization Delivery Certificate – American Pharmacists Association.
- Basic Life Support for Healthcare Providers – Red Cross.
Doctor of Pharmacy -
Husson University School of Pharmacy
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